ABOUT DELIVERY TIMES: Because of COVID-19, deliveries are taking a little longer than usual – but they are getting through. As you can imagine, freight companies are dealing with a bit of a backlog because of the shortage of flights, but they are working on getting your parcel to you as soon as possible. Know that your delivery is in safe hands, and it is tracked from start to finish. 

Postage and Handling FAQs

The very best thing about placing an order is that something special is on its way to you. We know what a pity waiting can be, so know as soon as we receive your order, we’re on the job of getting it to you as soon as possible. Let’s ease the wait with some solid info. 

Can you ship to anywhere?

Absolutely! Anywhere. If you have an address, and that address is on planet earth, we can ship to you no problem at all.

Where is my order shipped from?

All orders are shipped from Australia.

How long will my order take?

For orders within Australia.

Orders are delivered by Australia Post. Delivery times will depend on whether you live in metro or rural areas, or on a teeny island off the coast which is only accessible by rowboat and trained dolphins. For the delivery time to where you live, please use the Australia Post delivery calculator here, and enter 4000 as the ‘From postcode’.

For international orders.

Orders are delivered by DHL. Their guide to shipping times is:

  • New Zealand:  3-5 days.
  • Asia Pacific:  5-12 days.
  • Europe:  5-12 days.
  • USA, Canada, Middle East:  7-12 days.
  • Rest of the world: 9-12 days.

Can I track my parcel?

Of course you can! All orders are tracked – because knowing ‘how much longer?’ is a lovely thing to know. We get it, so we’ve made sure you can track your delivery from the time it leaves us to the time it gets to you.

For orders within Australia.

You’ll receive an email with a tracking link from Australia Post when your order is on its way.

For international orders.

You will receive an email with a tracking link from DHL when your order is on its way. If you don’t receive the email with your tracking link, don’t worry – it probably means it has been wooed by a cheap trip to Bali, or perhaps to your junk folder. It happens. To keep tabs on your order, enter your order number (you’ll find this on the confirmation email you received when you first placed your order), with AUBDR in front of it here. So, if your order number is #12345, your tracking number will be AUBDR12345.

When your parcel arrives at the country of destination, it will be transferred from DHL to your local postal authority for delivery to you. Know that DHL will be tracking your parcel for your entire journey, but at this point, you may stop seeing updates on your DHL tracking link until your parcel is delivered to you. From here, you will be able to track your parcel on the tracking site of your local postal authority. To do this, you will need the tracking number your local postie will be using. Here’s how to find that:

  • enter your original DHL tracking number (AUBDR …) on the DHL tracking site here
  • copy the number on the right hand side under the heading ‘Delivery by Postal provider’. It is usually about 13 letters and digits long. (See where the red arrow is pointing.)

A note about duties and taxes.

Duties and taxes can be a pity, but they are a reality for all of us who buy online, so here’s what you need to know.

Depending on the destination country and the value of your order, you may be required by your local government and customs agency to pay duties and taxes. These charges are completely independent of Hey Sigmund, and are set and collected by your country when your order arrives. Because of this, we are unable to provide an estimate of any duties or charges that may be payable. These charges are payable by the receiver and they are not included in the price of shipping. Please contact your local customs offices for more information regarding duties and taxes.

If you are ordering from the UK, please see this link for information on any customs charges or taxes that may be payable. Please note that this is determined and collected by the UK government, and is completely independent of Hey Sigmund.

If you are ordering from Canada, please see this link for more information on any customs charges or taxes that may be payable by.

For Shipments to Oman, Papua New Guinea, Qatar, Saudi Arabia, United Arab Emirates

Please note that the following countries will only accept shipments labelled with PO Box addresses:

  • Oman
  • Papua New Guinea
  • Qatar
  • Saudi Arabia
  • United Arab Emirates

We can deliver to these countries no problem at all, but please make sure you have a PO Box displayed in the address. If the displayed address does not have a PO Box, the package will be returned to Hey Sigmund.

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When things feel hard or the world feels big, children will be looking to their important adults for signs of safety. They will be asking, ‘Do you think I'm safe?' 'Do you think I can do this?' With everything in us, we have to send the message, ‘Yes! Yes love, this is hard and you are safe. You can do hard things.'

Even if we believe they are up to the challenge, it can be difficult to communicate this with absolute confidence. We love them, and when they're distressed, we're going to feel it. Inadvertently, we can align with their fear and send signals of danger, especially through nonverbals. 

What they need is for us to align with their 'brave' - that part of them that wants to do hard things and has the courage to do them. It might be small but it will be there. Like a muscle, courage strengthens with use - little by little, but the potential is always there.

First, let them feel you inside their world, not outside of it. This lets their anxious brain know that support is here - that you see what they see and you get it. This happens through validation. It doesn't mean you agree. It means that you see what they see, and feel what they feel. Meet the intensity of their emotion, so they can feel you with them. It can come off as insincere if your nonverbals are overly calm in the face of their distress. (Think a zen-like low, monotone voice and neutral face - both can be read as threat by an anxious brain). Try:

'This is big for you isn't it!' 
'It's awful having to do things you haven't done before. What you are feeling makes so much sense. I'd feel the same!

Once they really feel you there with them, then they can trust what comes next, which is your felt belief that they will be safe, and that they can do hard things. 

Even if things don't go to plan, you know they will cope. This can be hard, especially because it is so easy to 'catch' their anxiety. When it feels like anxiety is drawing you both in, take a moment, breathe, and ask, 'Do I believe in them, or their anxiety?' Let your answer guide you, because you know your young one was built for big, beautiful things. It's in them. Anxiety is part of their move towards brave, not the end of it.
Sometimes we all just need space to talk to someone who will listen without giving advice, or problem solving, or lecturing. Someone who will let us talk, and who can handle our experiences and words and feelings without having to smooth out the wrinkles or tidy the frayed edges. 

Our kids need this too, but as their important adults, it can be hard to hush without needing to fix things, or gather up their experience and bundle it into a learning that will grow them. We do this because we love them, but it can also mean that they choose not to let us in for the wrong reasons. 

We can’t help them if we don’t know what’s happening in their world, and entry will be on their terms - even more as they get older. As they grow, they won’t trust us with the big things if we don’t give them the opportunity to learn that we can handle the little things (which might feel seismic to them). They won’t let us in to their world unless we make it safe for them to.

When my own kids were small, we had a rule that when I picked them up from school they could tell me anything, and when we drove into the driveway, the conversation would be finished if they wanted it to be. They only put this rule into play a few times, but it was enough for them to learn that it was safe to talk about anything, and for me to hear what was happening in that part of their world that happened without me. My gosh though, there were times that the end of the conversation would be jarring and breathtaking and so unfinished for me, but every time they would come back when they were ready and we would finish the chat. As it turned out, I had to trust them as much as I wanted them to trust me. But that’s how parenting is really isn’t it.

Of course there will always be lessons in their experiences we will want to hear straight up, but we also need them to learn that we are safe to come to.  We need them to know that there isn’t anything about them or their life we can’t handle, and when the world feels hard or uncertain, it’s safe here. By building safety, we build our connection and influence. It’s just how it seems to work.♥️
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#parenting #parenthood #mindfulparenting
Words can be hard sometimes. The right words can be orbital and unconquerable and hard to grab hold of. Feelings though - they’ll always make themselves known, with or without the ‘why’. 

Kids and teens are no different to the rest of us. Their feelings can feel bigger than words - unfathomable and messy and too much to be lassoed into language. If we tap into our own experience, we can sometimes (not all the time) get an idea of what they might need. 

It’s completely understandable that new things or hard things (such as going back to school) might drive thoughts of falls and fails and missteps. When this happens, it’s not so much the hard thing or the new thing that drives avoidance, but thoughts of failing or not being good enough. The more meaningful the ‘thing’ is, the more this is likely to happen. If you can look behind the words, and through to the intention - to avoid failure more than the new or difficult experience, it can be easier to give them what they need. 

Often, ‘I can’t’ means, ‘What if I can’t?’ or, ‘Do you think I can?’, or, ‘Will you still think I’m brave, strong, and capable of I fail?’ They need to know that the outcome won’t make any difference at all to how much you adore them, and how capable and exceptional you think they are. By focusing on process, (the courage to give it a go), we clear the runway so they can feel safer to crawl, then walk, then run, then fly. 

It takes time to reach full flight in anything, but in the meantime the stumbling can make even the strongest of hearts feel vulnerable. The more we focus on process over outcome (their courage to try over the result), and who they are over what they do (their courage, tenacity, curiosity over the outcome), the safer they will feel to try new things or hard things. We know they can do hard things, and the beauty and expansion comes first in the willingness to try. 
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#parenting #mindfulparenting #positiveparenting #mindfulparent
Never in the history of forever has there been such a  lavish opportunity for a year to be better than the last. Not to be grabby, but you know what I’d love this year? Less opportunities that come in the name of ‘resilience’. I’m ready for joy, or adventure, or connection, or gratitude, or courage - anything else but resilience really. Opportunities for resilience have a place, but 2020 has been relentless with its servings, and it’s time for an out breath. Here’s hoping 2021 will be a year that wraps its loving arms around us. I’m ready for that. x
The holidays are a wonderland of everything that can lead to hyped up, exhausted, cranky, excited, happy kids (and adults). Sometimes they’ll cycle through all of these within ten minutes. Sugar will constantly pry their little mouths wide open and jump inside, routines will laugh at you from a distance, there will be gatherings and parties, and everything will feel a little bit different to usual. And a bit like magic. 

Know that whatever happens, it’s all part of what the holidays are meant to look like. They aren’t meant to be pristine and orderly and exactly as planned. They were never meant to be that. Christmas is about people, your favourite ones, not tasks. If focusing on the people means some of the tasks fall down, let that be okay, because that’s what Christmas is. It’s about you and your people. It’s not about proving your parenting stamina, or that you’ve raised perfectly well-behaved humans, or that your family can polish up like the catalog ones any day of the week, or that you can create restaurant quality meals and decorate the table like you were born doing it. Christmas is messy and ridiculous and exhausting and there will be plenty of frayed edges. And plenty of magic. The magic will happen the way it always happens. Not with the decorations or the trimmings or the food or the polish, but by being with the ones you love, and the ones who love you right back.

When it all starts to feel too important, too necessary and too ‘un-let-go-able’, be guided by the bigger truth, which is that more than anything, you will all remember how you all felt – as in how happy they felt, how loved they felt were, how noticed they felt. They won’t care about the instagram-worthy meals on the table, the cleanliness of the floors, how many relatives they visited, or how impressed other grown-ups were with their clean faces and darling smiles. It’s easy to forget sometimes, that what matters most at Christmas isn’t the tasks, but the people – the ones who would give up pretty much anything just to have the day with you.

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