Where the Science of Psychology Meets the Art of Being Human

Postage and Handling FAQs

The very best thing about placing an order is that something special is on its way to you. We know what a pity waiting can be, so know as soon as we receive your order, we’re on the job of getting it to you as as soon as possible. Let’s ease the wait with some solid info. 

Can you ship to anywhere?

Absolutely! Anywhere. If you have an address, and that address is on planet earth, we can ship to you no problem at all. 

Where is my order shipped from?

All orders are shipped from Australia. 

How long will my order take?

For orders within Australia.

Orders are delivered by Australia Post. Delivery times will depend on whether you live in metro or rural areas, or on a teeny island off the coast which is only accessible by rowboat and trained dolphins. For the delivery time to where you live, please use the Australia Post delivery calculator here, and enter 4000 as the ‘From postcode’. 

For international orders.

Orders are delivered by DHL. Their guide to shipping times is:

  • New Zealand:  3-5 days.
  • Asia Pacific:  5-12 days.
  • Europe:  5-12 days.
  • USA, Canada, Middle East:  7-12 days.
  • Rest of the world: 9-12 days.

Can I track my parcel?

Of course you can! All orders are tracked – because knowing ‘how much longer?’ is a lovely thing to know. We get it, so we’ve made sure you can track your delivery from the time it leaves us to the time it gets to you.

For orders within Australia.

You’ll receive an email with a tracking link from Australia Post when your order is on its way. 

For international orders.

You will receive an email with a tracking link from DHL when your order is on its way. If you don’t receive the email with your tracking link, don’t worry – it probably means it has been wooed by a cheap trip to Bali, or perhaps to your junk folder. It happens. To keep tabs on your order, enter your order number (you’ll find this on the confirmation email you received when you first placed your order), with AUBDR in front of it here. So, if your order number is #12345, your tracking number will be AUBDR12345.

When your parcel arrives at the country of destination, it will be transferred from DHL to your local postal authority for delivery to you. Know that DHL will be tracking your parcel for your entire journey, but at this point, you may stop seeing updates on your DHL tracking link until your parcel is delivered to you – but know that it’s very close!

A note about duties and taxes.

Duties and taxers can be a pity, but they are a reality for all of us who buy online, so here’s what you need to know.

Depending on the destination country and the value of your order, you may be required by your local government and customs agency to pay duties and taxes. These charges are completely independent of Hey Sigmund, and are set and collected by your country when your order arrives. Because of this, we are unable to provide an estimate of any duties or charges that may be payable. These charges are payable by the receiver and they are not included in the price of shipping. Please contact your local customs offices for more information regarding duties and taxes.

If you are ordering from the UK, please see this link for information on any customs charges or taxes that may be payable. Please note that this is determined and collected by the UK government, and is completely independent of Hey Sigmund.

If you are ordering from Canada, please see this link for more information on any customs charges or taxes that may be payable by.

For Shipments to Oman, Papua New Guinea, Qatar, Saudi Arabia, United Arab Emirates

Please note that the following countries will only accept shipments labelled with PO Box addresses:

  • Oman
  • Papua New Guinea
  • Qatar
  • Saudi Arabia
  • United Arab Emirates

We can deliver to these countries no problem at all, but please make sure you have a PO Box displayed in the address. If the displayed address does not have a PO Box, the package will be returned to Hey Sigmund.

















Hey Warrior - A book about anxiety in children.








Hey Sigmund on Instagram

Anxiety comes with a story, ‘I feel as though so Anxiety comes with a story, ‘I feel as though something bad is going to happen so something bad must be going to happen.’ This story makes sense, but it will drive fight or flight behaviour that can hold them back. This might look like avoidance, aggression, resistance, refusal, sick tummies, headaches, tears, tantrums.
.
When we change the story, we change the response. To do this, we need to present anxiety as an ally that ‘works hard to keep you safe, but sometimes it just works a little too hard.’ .

Here’s how it works: When the amygdala senses something that might be a threat, it surges us with a powerful neurochemical cocktail to make us more powerful, stronger, faster, more alert, more able to fight or flee the threat. This drives every physical symptom that comes with anxiety. It’s the brain and body doing exactly what they are meant to do, but at a time they don’t need to. .

Not everything the brain senses as a threat is actually a threat. Brains are smart, but they can be a little overprotective sometimes. Brains will do anything to keep us alive - it’s why we love them so much - but sometimes they will work too hard.
.
The problem is that the physiology is so persuasive. It feels like we’re in danger, which can make even the strongest of minds believe it to be true. The key is to help them see anxiety for what it is - a warning, not a stop sign. .
⠀⠀
We can strengthen them by nurturing a felt sense inside them that lets them feel bigger in the presence of anxiety - because they can feel anxious and do brave. We do this by presenting anxiety as something that is there to look after them, and something they can manage.
⠀⠀
Anxiety is there to hold them back from danger but it was never meant to hold them back. We know they are capable of big things, every one of them. Now to shift anxiety out of their way so they can know it too.

Anxiety comes with a story, ‘I feel as though something bad is going to happen so something bad must be going to happen.’ This story makes sense, but it will drive fight or flight behaviour that can hold them back. This might look like avoidance, aggression, resistance, refusal, sick tummies, headaches, tears, tantrums.
.
When we change the story, we change the response. To do this, we need to present anxiety as an ally that ‘works hard to keep you safe, but sometimes it just works a little too hard.’ .

Here’s how it works: When the amygdala senses something that might be a threat, it surges us with a powerful neurochemical cocktail to make us more powerful, stronger, faster, more alert, more able to fight or flee the threat. This drives every physical symptom that comes with anxiety. It’s the brain and body doing exactly what they are meant to do, but at a time they don’t need to. .

Not everything the brain senses as a threat is actually a threat. Brains are smart, but they can be a little overprotective sometimes. Brains will do anything to keep us alive - it’s why we love them so much - but sometimes they will work too hard.
.
The problem is that the physiology is so persuasive. It feels like we’re in danger, which can make even the strongest of minds believe it to be true. The key is to help them see anxiety for what it is - a warning, not a stop sign. .
⠀⠀
We can strengthen them by nurturing a felt sense inside them that lets them feel bigger in the presence of anxiety - because they can feel anxious and do brave. We do this by presenting anxiety as something that is there to look after them, and something they can manage.
⠀⠀
Anxiety is there to hold them back from danger but it was never meant to hold them back. We know they are capable of big things, every one of them. Now to shift anxiety out of their way so they can know it too.
...







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