ABOUT DELIVERY TIMES: Because of COVID-19, deliveries are taking a little longer than usual – but they are getting through. As you can imagine, freight companies are dealing with a bit of a backlog because of the shortage of flights, but they are working on getting your parcel to you as soon as possible. Know that your delivery is in safe hands, and it is tracked from start to finish. 

Postage and Handling FAQs

The very best thing about placing an order is that something special is on its way to you. We know what a pity waiting can be, so know as soon as we receive your order, we’re on the job of getting it to you as soon as possible. Let’s ease the wait with some solid info. 

Can you ship to anywhere?

Absolutely! Anywhere. If you have an address, and that address is on planet earth, we can ship to you no problem at all.

Where is my order shipped from?

All orders are shipped from Australia.

How long will my order take?

For orders within Australia.

Orders are delivered by Australia Post. Delivery times will depend on whether you live in metro or rural areas, or on a teeny island off the coast which is only accessible by rowboat and trained dolphins. For the delivery time to where you live, please use the Australia Post delivery calculator here, and enter 4000 as the ‘From postcode’.

For international orders.

Orders are delivered by Australia Post.

Can I track my parcel?

Of course you can! All orders are tracked – because knowing ‘how much longer?’ is a lovely thing to know. We get it, so we’ve made sure you can track your delivery from the time it leaves us to the time it gets to you.

For orders within Australia.

You’ll receive an email with a tracking link from Australia Post when your order is on its way.

For international orders.

You will receive an email with a tracking link from Australia Post when your order is on its way. If you don’t receive the email with your tracking link, don’t worry – it might means it has been wooed by a cheap trip to Bali, but most likely it’s been wooed by your junk folder. It happens, so please check there before getting in touch.

When your parcel arrives at the country of destination, it will be transferred from Australia Post to your local postal authority for delivery to you. Know that Australia Post will be tracking your parcel for your entire journey, but at this point, you may stop seeing updates on your Australia Post tracking link for a little while until your parcel is delivered to you. From here, you will be able to track your parcel on the tracking site of your local postal authority, using the same tracking number provided to you in the email from Australia Post. We deliver to every country on the planet, but here are the links to the local postal authorities in some of them:

A note about duties and taxes.

Duties and taxes can be a pity, but they are a reality for all of us who buy online, so here’s what you need to know.

Depending on the destination country and the value of your order, you may be required by your local government and customs agency to pay duties and taxes. These charges are completely independent of Hey Sigmund, and are set and collected by your country when your order arrives. Because of this, we are unable to provide an estimate of any duties or charges that may be payable. These charges are payable by the receiver and they are not included in the price of shipping. Please contact your local customs offices for more information regarding duties and taxes.

If you are ordering from the UK, please see this link for information on any customs charges or taxes that may be payable. Please note that this is determined and collected by the UK government, and is completely independent of Hey Sigmund.

If you are ordering from Canada, please see this link for more information on any customs charges or taxes that may be payable by.

For Shipments to Oman, Papua New Guinea, Qatar, Saudi Arabia, United Arab Emirates

Please note that the following countries will only accept shipments labelled with PO Box addresses:

  • Oman
  • Papua New Guinea
  • Qatar
  • Saudi Arabia
  • United Arab Emirates

We can deliver to these countries no problem at all, but please make sure you have a PO Box displayed in the address. If the displayed address does not have a PO Box, the package will be returned to Hey Sigmund.

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Our children and teens can feel anxious, and do brave - but they don’t need to do it all at once. They can happen in tiny brave steps, one after the other. 

Start by encouraging them to notice the difference. Some things that feel scary will be best avoided - dark alleys, snakes, walking alone at night. Sometimes though, those things that feel scary will be growthful and important - exams, school, trying something new, approaching a challenge, taking a safe risk, separating from you when there is another loving adult who will take care of them. These things are scary, but safe. For sure, they might come with failure, or humiliation, or they might not work out as planned, but they are safe. 

Part of living bravely is having the confidence that even if my ‘what if’ happens, I’ll be okay. I can take safe risks, because whatever happens, I’ll be okay. I can do hard things, because whatever happens I’ll be okay. And we know they will be. Actually they’ll be better than okay because most times, enough times, they’ll shine.♥️
When children are in big feelings - big anxiety, big anger, big sadness - it will be really difficult for them to bring themselves back to calm without us. This is because the part of the brain that can calm big feelings isn’t quite built yet. Until it is, they’ll be looking to us for a hand. Even as adults with fully developed brains, we sometimes need the loving presence of our special person or people to help us through those big times. 

When children are in big feelings it’s less about what you do and more about who you are. They are looking for an anchor - a strong, steady presence to help bring their their world back to steady. When you calm your breathing, it will calm your nervous and let you guide theirs back to calm. 

This is NOT rewarding big behaviour. In fact, it’s doing the opposite. The brain learns from experience, so the more we guide them back to calm, the more they develop the capacity to do it on their own.♥️
Brains love keeping us alive. They adore it actually. Their most important job is to keep us safe. This is above behaviour, relationships, and learning - except as these relate to safety. 

Safety isn’t about what is actually safe, but about what the brain perceives. Unless a brain feels safe and loved (connected through relationship, welcome in the space), it won’t be as able to learn, plan, regulate, make deliberate decisions, think through consequences.

Young brains (all brains actually) feel safest when they feel connected to, and cared about by, their important adults.  This means that for us to have any influence on our kids and teens, we first need to make sure they feel safe and connected to us. 

This goes for any adult who wants to lead, guide or teach a young person - parents, teachers, grandparents, coaches. Children or teens can only learn from us if they feel connected to us. They’re no different to us. If we feel as though someone is angry or indifferent with us we’re more focused on that, and what needs to happen to avoid humiliation or judgement, or how to feel loved and connected again, than anything else. 

We won’t have influence if we don’t have connection. Connection let’s us do our job - whether that’s the job of parenting, teaching - anything. It helps the brain feel safe, so it will then be free to learn.♥️
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#parenting #parentingforward #parentingtips #mindfulparenting #neurosequentialmodel
Children are born whole and with the will to do good, but none of us are born knowing what to do or how to do when things feel big. That comes with time, lots of practice, and the loving leadership of adults who have been there before.

It can be tempting to hurry their development, or measure our own parenting by how well our children behave but development  just doesn’t work this way. Like all good things, it takes time to be able to manage big feelings or unmet needs enough so they don’t inflame big behaviour. Even as adults we won’t always act in adorable ways. (Oh don’t I know it!)

Learning how to manage big feelings without sliding into big behaviour is like anything hard we or our children learn - how to play tennis, play the guitar, read, cross the road. None of these are learned through punishment or harsh consequences. They’re learned with practice and the steady guidance of adults who ‘do with’ and take the time to show us how. The time it takes and the bumps along the way are no reflection on the adults doing the teaching, or the children doing the learning, but a reflection on the magnitude of the challenge. It’s big!

The more we take it personally when our children don’t behave as we (or the world) would like, the more likely we’ll move into shame and judgement (of them and ourselves). Ultimately this will impact our capacity to actually give them what they need, which is patience, trust in our leadership our capacity to guide them, and our strong loving presence.♥️
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#parenting #positiveparenting #mindfulparenting
When we punish, or do anything that drives emotional separation (shame) or physical separation from us, it teaches our children to avoid us, or please us. It teaches them that failure, falling short, or making a mistake is shameful. It doesn’t teach them anything about what to do instead, or how to learn, or how to deal with things not going to plan.

Rather than, ‘What punishment do they need to do better?’ try, ‘What support do they need to do better?’ What they need - what we all need - is someone who is calm, strong, loving, and who can handle them enough to stay when them and guide them through the tough stuff. When we focus on the relationship, it opens the way for us to guide behaviour.♥

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