Where the Science of Psychology Meets the Art of Being Human

Postage and Handling FAQs

The very best thing about placing an order is that something special is on its way to you. We know what a pity waiting can be, so know as soon as we receive your order, we’re on the job of getting it to you as as soon as possible. Let’s ease the wait with some solid info. 

Can you ship to anywhere?

Absolutely! Anywhere. If you have an address, and that address is on planet earth, we can ship to you no problem at all. 

Where is my order shipped from?

All orders are shipped from Australia. 

How long will my order take?

For orders within Australia.

Orders are delivered by Australia Post. Delivery times will depend on whether you live in metro or rural areas, or on a teeny island off the coast which is only accessible by rowboat and trained dolphins. For the delivery time to where you live, please use the Australia Post delivery calculator here, and enter 4000 as the ‘From postcode’. 

For international orders.

Orders are delivered by DHL. Their guide to shipping times is:

  • New Zealand:  3-5 days.
  • Asia Pacific:  5-12 days.
  • Europe:  5-12 days.
  • USA, Canada, Middle East:  7-12 days.
  • Rest of the world: 9-12 days.

Can I track my parcel?

Of course you can! All orders are tracked – because knowing ‘how much longer?’ is a lovely thing to know. We get it, so we’ve made sure you can track your delivery from the time it leaves us to the time it gets to you.

For orders within Australia.

You’ll receive an email with a tracking link from Australia Post when your order is on its way. 

For international orders.

You will receive an email with a tracking link from DHL when your order is on its way. If you don’t receive the email with your tracking link, don’t worry – it probably means it has been wooed by a cheap trip to Bali, or perhaps to your junk folder. It happens. To keep tabs on your order, enter your order number (you’ll find this on the confirmation email you received when you first placed your order), with AUBDR in front of it here. So, if your order number is #12345, your tracking number will be AUBDR12345.

When your parcel arrives at the country of destination, it will be transferred from DHL to your local postal authority for delivery to you. Know that DHL will be tracking your parcel for your entire journey, but at this point, you may stop seeing updates on your DHL tracking link until your parcel is delivered to you – but know that it’s very close!

A note about duties and taxes.

Duties and taxers can be a pity, but they are a reality for all of us who buy online, so here’s what you need to know.

Depending on the destination country and the value of your order, you may be required by your local government and customs agency to pay duties and taxes. These charges are completely independent of Hey Sigmund, and are set and collected by your country when your order arrives. Because of this, we are unable to provide an estimate of any duties or charges that may be payable. These charges are payable by the receiver and they are not included in the price of shipping. Please contact your local customs offices for more information regarding duties and taxes.

If you are ordering from the UK, please see this link for information on any customs charges or taxes that may be payable. Please note that this is determined and collected by the UK government, and is completely independent of Hey Sigmund.

If you are ordering from Canada, please see this link for more information on any customs charges or taxes that may be payable by.

For Shipments to Oman, Papua New Guinea, Qatar, Saudi Arabia, United Arab Emirates

Please note that the following countries will only accept shipments labelled with PO Box addresses:

  • Oman
  • Papua New Guinea
  • Qatar
  • Saudi Arabia
  • United Arab Emirates

We can deliver to these countries no problem at all, but please make sure you have a PO Box displayed in the address. If the displayed address does not have a PO Box, the package will be returned to Hey Sigmund.

















Hey Warrior - A book about anxiety in children.








Hey Sigmund on Instagram

The need to feel safe is primal. We’re wired to The need to feel safe is primal. We’re wired to fight or flee anything that presents itself as a threat - and shame, punishment, judgement, exclusion, humiliation all count as threat, even if they come with loads of love.
.
When our kids or teens mess up - which they will, because they’re humans not robots - the way we respond can open them up to our influence or shut them down to it. It can expand the fight and the disconnection, or it can shrink it. In time they will learn to be more in control of their urge for or flight, but for now, we will need to lead the way. (Of course, we are also human, and sometimes despite our biggest efforts to stay calm, we will step into the ring rather than wait for them to step out. We’re human. It’s going to happen. And that’s okay.)
.
If we want them to be open to our influence, we first need to calm their active amygdala (the seat of anxiety and big emotion) by sending the message that we aren’t a threat. We can do this by validating their feelings or the need behind their behaviour (if we know what that is).
.
Validation doesn’t mean agreeing with them, and it doesn’t mean approving of their behaviour. What it means is letting them know that we want to understand the world through their lens. ‘I can see you’re really upset about this.’ ‘It sounds as though you’re worried I’m going to get in your way. I can see this is important to you. I really want to understand. Can you talk to me about this?’
.
When we do this, it sends a message to the protective, powerful, emotional amygdala that it’s safe and that it can back down. This will start to switch off the need to fight us or flee (ignore) us and open them up to our influence, support, warmth and guidance.
.
It also doesn’t mean giving them a free pass on ‘unadorable’ behaviour. What it means is letting them know that we see them, and that we understand there is something important they need. When things are calm, they will be much more open to exploring their decisions, their behaviour, the consequences of that (including any consequences for them), and what they can do differently in the future.
⠀⠀

The need to feel safe is primal. We’re wired to fight or flee anything that presents itself as a threat - and shame, punishment, judgement, exclusion, humiliation all count as threat, even if they come with loads of love.
.
When our kids or teens mess up - which they will, because they’re humans not robots - the way we respond can open them up to our influence or shut them down to it. It can expand the fight and the disconnection, or it can shrink it. In time they will learn to be more in control of their urge for or flight, but for now, we will need to lead the way. (Of course, we are also human, and sometimes despite our biggest efforts to stay calm, we will step into the ring rather than wait for them to step out. We’re human. It’s going to happen. And that’s okay.)
.
If we want them to be open to our influence, we first need to calm their active amygdala (the seat of anxiety and big emotion) by sending the message that we aren’t a threat. We can do this by validating their feelings or the need behind their behaviour (if we know what that is).
.
Validation doesn’t mean agreeing with them, and it doesn’t mean approving of their behaviour. What it means is letting them know that we want to understand the world through their lens. ‘I can see you’re really upset about this.’ ‘It sounds as though you’re worried I’m going to get in your way. I can see this is important to you. I really want to understand. Can you talk to me about this?’
.
When we do this, it sends a message to the protective, powerful, emotional amygdala that it’s safe and that it can back down. This will start to switch off the need to fight us or flee (ignore) us and open them up to our influence, support, warmth and guidance.
.
It also doesn’t mean giving them a free pass on ‘unadorable’ behaviour. What it means is letting them know that we see them, and that we understand there is something important they need. When things are calm, they will be much more open to exploring their decisions, their behaviour, the consequences of that (including any consequences for them), and what they can do differently in the future.
⠀⠀
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