ABOUT DELIVERY TIMES: Because of COVID-19, deliveries are taking a little longer than usual – but they are getting through. As you can imagine, freight companies are dealing with a bit of a backlog because of the shortage of flights, but they are working on getting your parcel to you as soon as possible. Know that your delivery is in safe hands, and it is tracked from start to finish. 

Postage and Handling FAQs

The very best thing about placing an order is that something special is on its way to you. We know what a pity waiting can be, so know as soon as we receive your order, we’re on the job of getting it to you as soon as possible. Let’s ease the wait with some solid info. 

Can you ship to anywhere?

Absolutely! Anywhere. If you have an address, and that address is on planet earth, we can ship to you no problem at all.

Where is my order shipped from?

All orders are shipped from Australia.

How long will my order take?

For orders within Australia.

Orders are delivered by Australia Post. Delivery times will depend on whether you live in metro or rural areas, or on a teeny island off the coast which is only accessible by rowboat and trained dolphins. For the delivery time to where you live, please use the Australia Post delivery calculator here, and enter 4000 as the ‘From postcode’.

For international orders.

Orders are delivered by DHL. Their guide to shipping times is:

  • New Zealand:  3-5 days.
  • Asia Pacific:  5-12 days.
  • Europe:  5-12 days.
  • USA, Canada, Middle East:  7-12 days.
  • Rest of the world: 9-12 days.

Can I track my parcel?

Of course you can! All orders are tracked – because knowing ‘how much longer?’ is a lovely thing to know. We get it, so we’ve made sure you can track your delivery from the time it leaves us to the time it gets to you.

For orders within Australia.

You’ll receive an email with a tracking link from Australia Post when your order is on its way.

For international orders.

You will receive an email with a tracking link from DHL when your order is on its way. If you don’t receive the email with your tracking link, don’t worry – it probably means it has been wooed by a cheap trip to Bali, or perhaps to your junk folder. It happens. To keep tabs on your order, enter your order number (you’ll find this on the confirmation email you received when you first placed your order), with AUBDR in front of it here. So, if your order number is #12345, your tracking number will be AUBDR12345.

When your parcel arrives at the country of destination, it will be transferred from DHL to your local postal authority for delivery to you. Know that DHL will be tracking your parcel for your entire journey, but at this point, you may stop seeing updates on your DHL tracking link until your parcel is delivered to you. From here, you will be able to track your parcel on the tracking site of your local postal authority. To do this, you will need the tracking number your local postie will be using. Here’s how to find that:

  • enter your original DHL tracking number (AUBDR …) on the DHL tracking site here
  • copy the number on the right hand side under the heading ‘Delivery by Postal provider’. It is usually about 13 letters and digits long. (See where the red arrow is pointing.)

A note about duties and taxes.

Duties and taxes can be a pity, but they are a reality for all of us who buy online, so here’s what you need to know.

Depending on the destination country and the value of your order, you may be required by your local government and customs agency to pay duties and taxes. These charges are completely independent of Hey Sigmund, and are set and collected by your country when your order arrives. Because of this, we are unable to provide an estimate of any duties or charges that may be payable. These charges are payable by the receiver and they are not included in the price of shipping. Please contact your local customs offices for more information regarding duties and taxes.

If you are ordering from the UK, please see this link for information on any customs charges or taxes that may be payable. Please note that this is determined and collected by the UK government, and is completely independent of Hey Sigmund.

If you are ordering from Canada, please see this link for more information on any customs charges or taxes that may be payable by.

For Shipments to Oman, Papua New Guinea, Qatar, Saudi Arabia, United Arab Emirates

Please note that the following countries will only accept shipments labelled with PO Box addresses:

  • Oman
  • Papua New Guinea
  • Qatar
  • Saudi Arabia
  • United Arab Emirates

We can deliver to these countries no problem at all, but please make sure you have a PO Box displayed in the address. If the displayed address does not have a PO Box, the package will be returned to Hey Sigmund.

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Today was an ending and a beginning. My darling girl finished year 12. The final year at school is tough enough, but this year was seismic. Our teens have moved through this year with the most outstanding courage and grace and strength, and now it is time for them to rest and play. My gosh they deserve it. 

It is true that this is a time of celebration, but it can also be an intense time of self-reflection for our teens. (I can remember the same feelings when my gorgeous boy finished so many years ago!) My daughter has described it as, ‘I feel as though I’ve outgrown myself but my new self isn’t ready yet.’ This just makes so much sense. 

There is a beautifully fertile void that is waiting for whatever comes next for each of them, but that void is still a void. At different times it might feel exciting, overwhelming, or brutal in its emptiness.

We also have to remember that this is a time of letting go, and there might be grief that comes with that. Before they can grab on to their next big adventure, they have to let go of the guard rails. This means gently adjusting their hold on the world they have known for the last 12+ years, with its places and routines and people that have felt like home on so many days. There will be redirects and shiftings, and through it all the things that need to stay will stay, and the things that need to adjust will adjust. 

To my darling girl, your loved incredible friends, and the teens who make our world what it is - you are the beautiful  thinkers, the big feelers, the creators, the change makers, and the ones who will craft and grow a better world. However you might feel now, the lights are waiting to shine for you and because of you. The world beyond school is opening its arms to you. That opening might happen quickly, or gently, or smoothly or chaotically, but it will happen. This world needs every one of you - your voices, your spirits, your fire, your softness, your strength and your power. You are world-ready, and we are so glad you are here xxx
When our kids or teens are in high emotion, their words might sound anxious, angry, inconsolable, jealous, defiant. As messy as the words might be, they have a good reason for being there. Big feelings surge as a way to influence the environment to meet a need. Of course, sometimes the fallout from this can be nuclear.
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Wherever there is a big emotion, there will always be an important need behind it - safety, comfort, attention, food, rest, connection. The need will always be valid, even if the way they’re going about meeting it is a little rough. As with so many difficult parenting moments, there will be gold in the middle of the mess if we know where to look. 
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There will be times for shaping the behaviour into a healthier response, but in the middle of a big feeling is not one of those times. Big feelings are NOT a sign of dysfunction, bad kids or bad parenting. They are a part of being human, and they bring rich opportunities for wisdom, learning and growth. .
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Parenting isn’t about stopping the emotional storms, but about moving through the storm and reaching the other side in a way that preserves the opportunity for our kids and teens to learn and grow from the experience - and they will always learn best from experience. 
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To calm a big feeling, name what you see, ‘I can see you’re disappointed. I know how much you wanted that’, or, ‘I can see this feels big for you,’ or, ‘You’re angry at me about .. aren’t you. I understand that. I would be mad too if I had to […],’ or ‘It sounds like today has been a really hard day.’ 
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When we connect with the emotion, we help soothe the nervous system. The emotion has done its job, found support, and can start to ease. 
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When they ‘let go’ they’re letting us in on their deepest and most honest emotional selves. We don’t need to change that. What we need to do is meet them where they and gently guide them from there. When they feel seen and understood, their trust in us and their connection to us will deepen, opening the way for our influence.
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#parenthood #parenting #positiveparenting #parentingtips #childdevelopment #neuronurtured #anxiety #anxietyinchildren #childanxiety #motherhoodcommunity #parenti
When they are at that line, deciding whether to retreat to safety or move forward into brave, there will be a part of them that will know they have what it takes to be brave. It might be pale, or quiet, or a little tumbled by the noise from anxiety, but it will be there. And it will be magical. Our job as their flight crew is to clear the way for this magical part of them to rise. ‘I can see this feels scary for you - and I know you can do this.’ 
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 #mindfulparenting #neuronurtured #parentingteens #neurodevelopment #braindevelopment #positiveparenting #parenting #parenthood #childdevelopment #parentingtip #adolescence #positiveparentingtips #anxietyawareness #anxietyinchildren #childanxiety #parentingadvice #anxiety #parentingtips #motherhoodcommunity #anxietysupport #mentalhealth #heyawesome #heysigmund #heywarrior
When our kids or teens are struggling, it can be hard to know what they need. It can also be hard for them to say. It can be this way for all of us - we don't always know what we need from the people around us. It might be space, or distraction, or silence, or maybe acknowledging and being there is enough. Sometimes we might need to know that the people we love aren't taking our need for space, or our confusion or anger or sadness personally, and that they are still there within reach.
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What can be easier is thinking about what other people might need. Asking this when they are calm can invite a different perspective and can give you some insight into what they need to hear when they are going through similar. Don't worry if you just get a shrug, or a disheartened, 'I don't know'. They don't need to know, and neither do we. The question in itself might be enough to open a new way through any sense of 'stuckness' or helplessness they might be feeling.
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#parenthood #parenting #positiveparenting #parentingtips #childdevelopment #parentingadvice #parentingtip #mindfulparenting #positiveparentingtips #neurodevelopment #parentingteens
Give them space to talk but you don’t need to fix anything. You’ll want to, but the answers are in them, not us. Sometimes the answer will be to feel it out, or push for change, or feel the futility of it all so the feeling can let go, knowing it’s done it’s job - it’s recruited support, or raised awareness that something isn’t right.

Sometimes the feelings might be seismic but the words might be gone for a while. That’s okay too. Do they want to start with whatever words are there? Or talk about something else? Or go for a walk with you? Watch a movie with you? Or do a spontaneous, unnecessary drive thru with you just because you can - no words, no need to explain - just you and them and car music for the next 20 minutes. 

The more you can validate what they’re feeling (maybe, ‘Today was big for you wasn’t it’) and give them space to feel, the more they can feel the feeling, understand the need that’s fuelling it, and experiment with ways to deal with it. Sometimes, ‘dealing with it’ might mean acknowledging that there is something that feels big or important and a little out of reach right now, and feeling the fullness and futility of that. 

Part of building resilience is recognising that some days are rubbish, and that sometimes those days last for longer than they should, but we get through. First we feel floored, then we feel stuck, then we shift because the only choices we have we have are to stay down or move, even when moving hurts. Then, eventually we adjust - either ourselves, the problem, or to a new ‘is’. But the learning comes from experience.

I wish our kids never felt pain, but we don’t get to decide that. We don’t get to decide how our children grow, but we do get to decide how much space and support we give them for this growth. We can love them through it but we can’t love them out of it. I wish we could but we can’t.

So instead of feeling the need to silence their pain, make space for it. In the end we have no choice. Sometimes all the love in the world won’t be enough to put the wrong things right, but it can help them feel held while they move through the pain enough to find their out breath, and the strength that comes with that.♥️

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