Shipping Information

The very best thing about placing an order is that something special is on its way to you. We know what a pity waiting can be, so know as soon as we receive your order, we’re on the job of getting it to you as soon as possible. Let’s ease the wait with some solid info. 

Can you ship to anywhere?

Absolutely! Anywhere. If you have an address, and that address is on planet earth, we can ship to you no problem at all.

Where is my order shipped from?

All orders are shipped from Australia.

How long will my order take?

For orders within Australia.

Orders are delivered by Australia Post. Delivery times will depend on whether you live in metro or rural areas, or on a teeny island off the coast which is only accessible by rowboat and trained dolphins. For the delivery time to where you live, please use the Australia Post delivery calculator here, and enter 4000 as the ‘From postcode’.

For international orders.

Orders are delivered by Australia Post.

Can I track my parcel?

Of course you can! All orders are tracked – because knowing ‘how much longer?’ is a lovely thing to know. We get it, so we’ve made sure you can track your delivery from the time it leaves us to the time it gets to you.

For orders within Australia.

You’ll receive an email with a tracking link from Australia Post when your order is on its way.

For international orders.

You will receive an email with a tracking link from Australia Post when your order is on its way. If you don’t receive the email with your tracking link, don’t worry – it might means it has been wooed by a cheap trip to Bali, but most likely it’s been wooed by your junk folder. It happens, so please check there before getting in touch.

When your parcel arrives at the country of destination, it will be transferred from Australia Post to your local postal authority for delivery to you. Know that Australia Post will be tracking your parcel for your entire journey, but at this point, you may stop seeing updates on your Australia Post tracking link for a little while until your parcel is delivered to you. From here, you will be able to track your parcel on the tracking site of your local postal authority, using the same tracking number provided to you in the email from Australia Post. We deliver to every country on the planet, but here are the links to the local postal authorities in some of them:

A note about duties and taxes.

Duties and taxes can be a pity, but they are a reality for all of us who buy online, so here’s what you need to know.

Depending on the destination country and the value of your order, you may be required by your local government and customs agency to pay duties and taxes. These charges are completely independent of Hey Sigmund, and are set and collected by your country when your order arrives. Because of this, we are unable to provide an estimate of any duties or charges that may be payable. These charges are payable by the receiver and they are not included in the price of shipping. Please contact your local customs offices for more information regarding duties and taxes.

If you are ordering from the UK, please see this link for information on any customs charges or taxes that may be payable. Please note that this is determined and collected by the UK government, and is completely independent of Hey Sigmund.

If you are ordering from Canada, please see this link for more information on any customs charges or taxes that may be payable by.

For Shipments to Oman, Papua New Guinea, Qatar, Saudi Arabia, United Arab Emirates

Please note that the following countries will only accept shipments labelled with PO Box addresses:

  • Oman
  • Papua New Guinea
  • Qatar
  • Saudi Arabia
  • United Arab Emirates

We can deliver to these countries no problem at all, but please make sure you have a PO Box displayed in the address. If the displayed address does not have a PO Box, the package will be returned to Hey Sigmund.

Returns Policy

We are very happy to accept returns for change of mind or unsuitability provided that items are returned in a saleable condition and that they meet the following conditions:

  • Please email us at within 7 days of receipt of your items, to advise us your intent to return.
  • The return of the item/s is at your expense. We suggest using a trackable form of postage, as we cannot accept responsibility for items not received by us.
  • As we have already been charged by the postage provider, we are unable to refund for the cost of delivery to you.
  • When your parcel is received by us, we will credit your original payment method with the cost of the items.

Join our newsletter

We would love you to follow us on Social Media to stay up to date with the latest Hey Sigmund news and upcoming events.

Follow Hey Sigmund on Instagram

karenyoung_heysigmund

Emotion is e-motion. Energy in motion.

When emotions happen, we have two options: express or depress. That’s it. They’re the options.

When your young person (or you) is being swamped by big feelings, let the feelings come.

Hold the boundary around behaviour - keep them physically safe and let them feel their relationship with you is safe, but you don’t need to fix their feelings.

They aren’t a sign of breakage. They’re a sign your child is catalysing the energy. Our job over the next many years is to help them do this respectfully.

When emotional energy is shut down, it doesn’t disappear. It gets held in the body and will come out sideways in response to seemingly benign things, or it will drive distraction behaviours (such as addiction, numbness).

Sometimes there’ll be a need for them to control that energy so they can do what they need to do - go to school, take the sports field, do the exam - but the more we can make way for expression either in the moment or later, the safer and softer they’ll feel in their minds and bodies.

Expression is the most important part of moving through any feeling. This might look like talking, moving, crying, writing, yelling.

This is why you might see big feelings after school. It’s often a sign that they’ve been controlling themselves all day - through the feelings that come with learning new things, being quiet and still, trying to get along with everyone, not having the power and influence they need (that we all need). When they get into the car at pickup, finally those feelings they’ve been holding on to have a safe place to show up and move through them and out of them.

It can be so messy! It takes time to learn how to lasso feelings and words into something unmessy.

In the meantime, our job is to hold a tender, strong, safe place for that emotional energy to move out of them.

Hold the boundary around behaviour where you can, add warmth where you can, and when they are calm talk about what happened and how they might do things differently next time. And be patient. Just because someone tells us how to swing a racket, doesn’t mean we’ll win Wimbledon tomorrow. Good things take time, and loads of practice.♥️

View Instagram post by karenyoung_heysigmund

Aug 10

Open post by karenyoung_heysigmund with ID 18081959395923958
Emotion is e-motion. Energy in motion. When emotions happen, we have two options: express or depress. That’s it. They’re the options. When your young person (or you) is being swamped by big feelings, let the feelings come. Hold the boundary around behaviour - keep them physically safe and let them feel their relationship with you is safe, but you don’t need to fix their feelings. They aren’t a sign of breakage. They’re a sign your child is catalysing the energy. Our job over the next many years is to help them do this respectfully. When emotional energy is shut down, it doesn’t disappear. It gets held in the body and will come out sideways in response to seemingly benign things, or it will drive distraction behaviours (such as addiction, numbness). Sometimes there’ll be a need for them to control that energy so they can do what they need to do - go to school, take the sports field, do the exam - but the more we can make way for expression either in the moment or later, the safer and softer they’ll feel in their minds and bodies. Expression is the most important part of moving through any feeling. This might look like talking, moving, crying, writing, yelling. This is why you might see big feelings after school. It’s often a sign that they’ve been controlling themselves all day - through the feelings that come with learning new things, being quiet and still, trying to get along with everyone, not having the power and influence they need (that we all need). When they get into the car at pickup, finally those feelings they’ve been holding on to have a safe place to show up and move through them and out of them. It can be so messy! It takes time to learn how to lasso feelings and words into something unmessy. In the meantime, our job is to hold a tender, strong, safe place for that emotional energy to move out of them. Hold the boundary around behaviour where you can, add warmth where you can, and when they are calm talk about what happened and how they might do things differently next time. And be patient. Just because someone tells us how to swing a racket, doesn’t mean we’ll win Wimbledon tomorrow. Good things take time, and loads of practice.♥️

karenyoung_heysigmund

Thank you Adelaide! Thank you for your stories, your warmth, for laughing with me, spaghetti bodying with me (when you know, you know), for letting me scribble on your books, and most of all, for letting me be a part of your world today.

So proud to share the stage with Steve Biddulph, @matt.runnalls ,
@michellemitchell.author, and @nathandubsywant. To @sharonwittauthor - thank you for creating this beautiful, brave space for families to come together and grow stronger.

And to the parents, carers, grandparents - you are extraordinary and it’s a privilege to share the space with you.

Parenting is big work. Tender, gritty, beautiful, hard. It asks everything of us - our strength, our softness, our growth. We’re raising beautiful little people into beautiful big people, and at the same time, we’re growing ourselves.

Sometimes that growth feels impatient and demanding - like we’re being wrenched forward before we’re ready, before our feet have found the ground.

But that’s the nature of growth isn’t it. It rarely waits for permission. It asks only that we keep moving.

And that’s okay.

There’s no rush. You have time. We have time.

In the meantime they will keep growing us, these little humans of ours. Quietly, daily, deeply. They will grow us in the most profound ways if we let them. And we must let them - for their sake, for our own, and for the ancestral threads that tie us to the generations that came before us, and those that will come because of us. We will grow for them and because of them.♥️

View Instagram post by karenyoung_heysigmund

Aug 2

Open post by karenyoung_heysigmund with ID 18351463621084496
Thank you Adelaide! Thank you for your stories, your warmth, for laughing with me, spaghetti bodying with me (when you know, you know), for letting me scribble on your books, and most of all, for letting me be a part of your world today. So proud to share the stage with Steve Biddulph, @matt.runnalls , @michellemitchell.author, and @nathandubsywant. To @sharonwittauthor - thank you for creating this beautiful, brave space for families to come together and grow stronger. And to the parents, carers, grandparents - you are extraordinary and it’s a privilege to share the space with you. Parenting is big work. Tender, gritty, beautiful, hard. It asks everything of us - our strength, our softness, our growth. We’re raising beautiful little people into beautiful big people, and at the same time, we’re growing ourselves. Sometimes that growth feels impatient and demanding - like we’re being wrenched forward before we’re ready, before our feet have found the ground. But that’s the nature of growth isn’t it. It rarely waits for permission. It asks only that we keep moving. And that’s okay. There’s no rush. You have time. We have time. In the meantime they will keep growing us, these little humans of ours. Quietly, daily, deeply. They will grow us in the most profound ways if we let them. And we must let them - for their sake, for our own, and for the ancestral threads that tie us to the generations that came before us, and those that will come because of us. We will grow for them and because of them.♥️

karenyoung_heysigmund

Their words might be messy, angry, sad. They might sound bigger than the issue, or as though they aren’t about the issue at all.

The words are the warning lights on the dashboard. They’re the signal that something is wrong, but they won’t always tell us exactly what that ‘something’ is. Responding only to the words is like noticing the light without noticing the problem.

Our job isn’t to respond to their words, but to respond to the feelings and the need behind the words.

First though, we need to understand what the words are signalling. This won’t always be obvious and it certainly won’t always be easy.

At first the signal might be blurry, or too bright, or too loud, or not obvious.

Unless we really understand the problem behind signal - the why behind words - we might inadvertently respond to what we think the problem is, not what the problem actually is.

Words can be hard and messy, and when they are fuelled by big feelings that can jet from us with full force. It is this way for all of us.

Talking helps catalyse the emotion, and (eventually) bring the problem into a clearer view.

But someone needs to listen to the talking. You won’t always be able to do this - you’re human too - but when you can, it will be one of the most powerful ways to love them through their storms.

If the words are disrespectful, try:

‘I want to hear you but I love you too much to let you think it’s okay to speak like that. Do you want to try it a different way?’

Expectations, with support. Leadership, with warmth. Then, let them talk.

Our job isn’t to fix them - they aren’t broken. Our job is to understand them so we can help them feel seen, safe, and supported through the big of it all. When we do this, we give them what they need to find their way through.♥️

View Instagram post by karenyoung_heysigmund

Jul 21

Open post by karenyoung_heysigmund with ID 17913738897080523
Their words might be messy, angry, sad. They might sound bigger than the issue, or as though they aren’t about the issue at all. The words are the warning lights on the dashboard. They’re the signal that something is wrong, but they won’t always tell us exactly what that ‘something’ is. Responding only to the words is like noticing the light without noticing the problem. Our job isn’t to respond to their words, but to respond to the feelings and the need behind the words. First though, we need to understand what the words are signalling. This won’t always be obvious and it certainly won’t always be easy. At first the signal might be blurry, or too bright, or too loud, or not obvious. Unless we really understand the problem behind signal - the why behind words - we might inadvertently respond to what we think the problem is, not what the problem actually is. Words can be hard and messy, and when they are fuelled by big feelings that can jet from us with full force. It is this way for all of us. Talking helps catalyse the emotion, and (eventually) bring the problem into a clearer view. But someone needs to listen to the talking. You won’t always be able to do this - you’re human too - but when you can, it will be one of the most powerful ways to love them through their storms. If the words are disrespectful, try: ‘I want to hear you but I love you too much to let you think it’s okay to speak like that. Do you want to try it a different way?’ Expectations, with support. Leadership, with warmth. Then, let them talk. Our job isn’t to fix them - they aren’t broken. Our job is to understand them so we can help them feel seen, safe, and supported through the big of it all. When we do this, we give them what they need to find their way through.♥️

karenyoung_heysigmund

Perth and Adeladie - can`t wait to see you!

The Resilient Kids Conference is coming to:

- Perth on Saturday 19 July
- Adelaide on Saturday 2 August

I love this conference. I love it so much. I love the people I`m speaking with. I love the people who come to listen. I love that there is a whole day dedicated to parents, carers, and the adults who are there in big and small ways for young people.

I’ll be joining the brilliant @michellemitchell.author, Steve Biddulph, and @matt.runnalls for a full day dedicated to supporting YOU with practical tools, powerful strategies, and life-changing insights on how we can show up even more for the kids and teens in our lives.

Michelle Mitchell will leave you energised and inspired as she shares how one caring adult can change the entire trajectory of a young life.

Steve Biddulph will offer powerful, perspective-shifting wisdom on how we can support young people (and ourselves) through anxiety.

Matt Runnalls will move and inspire you as he blends research, science, and his own lived experience to help us better support and strengthen our neurodivergent young people.

And then there`s me. I’ll be talking about how we can support kids and teens (and ourselves) through big feelings, how to set and hold loving boundaries, what to do when behaviour gets big, and how to build connection and influence that really lasts, even through the tricky times.

We’ll be with you the whole day — cheering you on, sharing what works, and holding space for the important work you do.

Whether you live with kids, work with kids, or show up in any way, big and small, for a young person — this day is for you.

Parents, carers, teachers, early educators, grandparents, aunts, uncles… you’re all part of a child’s village. This event is here for you, and so are we.❤️

See here for @resilientkidsconference tickets for more info https://michellemitchell.org/resilient-kids-conference

View Instagram post by karenyoung_heysigmund

Jul 12

Open post by karenyoung_heysigmund with ID 17944784214008950
Perth and Adeladie - can't wait to see you! The Resilient Kids Conference is coming to: - Perth on Saturday 19 July - Adelaide on Saturday 2 August I love this conference. I love it so much. I love the people I'm speaking with. I love the people who come to listen. I love that there is a whole day dedicated to parents, carers, and the adults who are there in big and small ways for young people. I’ll be joining the brilliant @michellemitchell.author, Steve Biddulph, and @matt.runnalls for a full day dedicated to supporting YOU with practical tools, powerful strategies, and life-changing insights on how we can show up even more for the kids and teens in our lives. Michelle Mitchell will leave you energised and inspired as she shares how one caring adult can change the entire trajectory of a young life. Steve Biddulph will offer powerful, perspective-shifting wisdom on how we can support young people (and ourselves) through anxiety. Matt Runnalls will move and inspire you as he blends research, science, and his own lived experience to help us better support and strengthen our neurodivergent young people. And then there's me. I’ll be talking about how we can support kids and teens (and ourselves) through big feelings, how to set and hold loving boundaries, what to do when behaviour gets big, and how to build connection and influence that really lasts, even through the tricky times. We’ll be with you the whole day — cheering you on, sharing what works, and holding space for the important work you do. Whether you live with kids, work with kids, or show up in any way, big and small, for a young person — this day is for you. Parents, carers, teachers, early educators, grandparents, aunts, uncles… you’re all part of a child’s village. This event is here for you, and so are we.❤️ See here for @resilientkidsconference tickets for more info https://michellemitchell.org/resilient-kids-conference

karenyoung_heysigmund

BIG NEWS!

You`ve been asking for it - and here it is.

The Hey Warrior Workbook is now available for presale, for delivery on 20 August.

The workbook is the ultimate sidekick to ‘Hey Warrior’ and ‘Ups and Downs’.

It`s jam-packed with practical activities, powerful strategies, and clever little life skills, this workbook will help kids wrangle anxiety, build their brave, and navigate their big feelings (waaay easier when they have a guide!).

It`s playful. It`s practical. It`s got warmth, humour, and loads of heart.

Best of all, it will guide kids through their ups, downs, and everything in between, all while supporting them to explore their feelings, build self-awareness, and find what works for them.

The more kids can understand why they feel the way they do, and how those feelings influence what they do, the more they can meet those feelings with compassion, confidence, and clarity.

Because all kids can do amazing things with the right information. (But you already knew that!)

For ages 5-12. (And super helpful for grown-ups too.)

Available to order now from the online shop - link in the bio. Or save 15% with the Mighty 3 Bundle which includes Hey Warrior, Ups and Downs, and The Hey Warrior Workbook. ❤️

View Instagram post by karenyoung_heysigmund

Jul 11

Open post by karenyoung_heysigmund with ID 18380027137135518
BIG NEWS! You've been asking for it - and here it is. The Hey Warrior Workbook is now available for presale, for delivery on 20 August. The workbook is the ultimate sidekick to ‘Hey Warrior’ and ‘Ups and Downs’. It's jam-packed with practical activities, powerful strategies, and clever little life skills, this workbook will help kids wrangle anxiety, build their brave, and navigate their big feelings (waaay easier when they have a guide!). It's playful. It's practical. It's got warmth, humour, and loads of heart. Best of all, it will guide kids through their ups, downs, and everything in between, all while supporting them to explore their feelings, build self-awareness, and find what works for them. The more kids can understand why they feel the way they do, and how those feelings influence what they do, the more they can meet those feelings with compassion, confidence, and clarity. Because all kids can do amazing things with the right information. (But you already knew that!) For ages 5-12. (And super helpful for grown-ups too.) Available to order now from the online shop - link in the bio. Or save 15% with the Mighty 3 Bundle which includes Hey Warrior, Ups and Downs, and The Hey Warrior Workbook. ❤️

View Cart Checkout Continue Shopping

Pin It on Pinterest