Why ‘Sorry’ Matters: How to Encourage Empathy and a Heartfelt Apology

Why 'Sorry' Matters: How to Encourage Empathy and a Heartfelt Apology

‘Sorry’ is one of the earliest words we teach our kids but for a while, it can be a woolly concept to understand. Even as adults the meaning can sometimes be lost. Saying sorry doesn’t change whatever has happened and it doesn’t necessarily ease the pain. So what does it do, and how do we encourage a heartfelt one driven by empathy? 

A study from the University of Virginia has explored the importance and meaning of apologies for 6 or 7 year olds. At this age, they are learning and developing at spectacular rates and one of their important jobs is to build the social skills that will help them thrive.

The researchers asked a group of children and an adult research assistant to build towers out of plastic cups. Just before a child was about to finish his or her building, the adult ‘accidentally’ toppled the child’s tower. The adult either apologised or said nothing, and then left the room.

The apology was important and it did make a difference, but not immediately. Initially, the children who received an apology reported feeling just as bad as those who went without.

Later on though, the power of the apology started to emerge. Though it did not heal the hurt feelings, it did have the capacity to repair the relationship. When deciding how many stickers to give the adult who had knocked down their tower, the children who heard ‘I’m sorry,’ were more generous than those who had not been given an apology.

According to Marissa Drell, the lead author of the study,

Even though an apology didn’t make children feel better, it did help to facilitate forgiveness. They seem to have recognized it as a signal that the transgressor felt bad about what she had done and may have been implicitly promising not to do it again.

Saying sorry was important for the relationship, but there was something else that strengthened the relationship even more. When the children received a hand from the adult to repair the fallen tower, they felt better at the time of the accident and were more generous later.

According to Drell, actively trying to put things right can help the victim to feel better in a couple of ways. The first is the effect of undoing some of the harm by putting things right. The second effect is by showing the victim that the person who hurt them is sincere and genuinely wants to make things better between them.

When it comes to apologies, children might know it’s the right thing to do, but they might also be completely lost about why. When they see someone hurt it can difficult to understand how a little word can strip the pain and make things right. 

Even though saying sorry might not fix the hurt or change how the person feels, it nurtures trust and connection later on. Encouraging an apology is an important way to nurture a vital quality in children – empathy. 

Encouraging empathy and a heartfelt apology.

  1. Looking through someone else’s eyes.

    Ask your little person how he or she thinks the person who has been hurt might be feeling. This will encourage them to take on another view of the situation, through eyes that are different to their own and probably, for the moment at least, a little sadder as well. Alternatively, ask how he or she might feel if the same thing happened to them. 

  2. Explain that their words are powerful.

    Let them feel the strength in being kind, empathic and emotionally responsible. Their words are powerful – they can hurt, they can help and they can heal. Explore with them how they can use their words in a powerful way that will be good for them and good for the people around them. ‘What do you think might happen if you say sorry? What do you think might happen if you don’t? Which one would you like to make happen?‘ Or, ‘What would you like to see happen now? What could you do to help that along?’

  3.  Minimise shame.

    Whatever happens, it’s important to minimise shame. In order to learn from a behaviour, children need to feel safe enough to own the behaviour. Shame gets in the way of this. Minimise shame by talking about what has happened in terms of what they have done, not who they are. Rather than, ‘You’re so naughty,’ try ‘When you jumped on her sandcastle …’

    Another way to minimise shame is to normalise their imperfections – we all have them and it’s healthy and important for them to know this and to know that they are still the loveable people they were before they did what they did. ‘I know you didn’t mean what you did – you’re a great kid – but we all do things from time to time that make other people sad. When that happens, it’s important to do what we can to help make things better. Let’s talk about how you might be able to do that.’

  4. Explain why the apology is important.

    The concept of an apology can be difficult to understand – there is nothing concrete about giving one and there is generally nothing tangible that changes when you receive one. Help them understand why it’s important. ‘Saying sorry probably won’t stop people hurting and it definitely won’t fix broken things, but that’s not what an apology is for. Saying sorry is to let the person know that you care, that you realise you made a mistake and that you will try really hard not to do it again. People don’t apologise because they’re naughty or bad, they apologise because they’re brave enough to admit when they have made a mistake and brave enough to try to make things better.’

  5. And for the tricky apologies – to the one who (they think) has it coming.

    One of the most important things for children to realise is that apologising and doing the ‘right thing’ has everything to do with who they are and nothing to do with who the other person is or what they think he or she might deserve. ‘I know she keeps telling everyone that it’s a pretend cape and that you’re not really Batman, but that doesn’t make it okay for you to tell her that she’s cat poo. What would someone kind and brave and strong do right now?

Being a kid is hard work – there’s so much do and on top of that they have to get savvy with some hazy concepts. Fortunately, childhood comes with plenty of opportunities for them to explore, experiment with, and discover the best ways for them to be. Sometimes things will barrel along beautifully, and sometimes things will end in tears and an empty space where an apology needs to go. That’s exactly how it’s meant to be – the opportunities for them to discover their own magic will be right there in the middle of both. 

[irp posts=”1247″ name=”Kind Kids are Cool Kids. Making sure your child isn’t the bully.”]

15 Comments

Eric D. Greene

Love this, particularly for me about minimizing shame. I grew up with too much shaming and never really learned the lessons, just that I was a bad person. And that’s not what I want to teach my own son. Thanks – Eric

Reply
Kristin

I read the article and like the key points I am struggling with apologies with my 5 yr old. I must mention it’s hard to feel like I read a credible article when words like minimize, realize,and apologizing were spelled with and s.

Reply
Hey Sigmund

Kristin, spelling these words using ‘s’ instead of ‘z’ is the preferred way of spelling in many places outside the US. Though this is an international site, I am Australian. It’s how we spell those words here.

Reply
Shiri

This is a very powerful message indeed and delicately worded. Thank you. The only thing I would add is the importance of us as adults modelling the behaviour too. Owning your own mistakes, being able to apologise to your child, help them fix where appropriate and/or talk about how you would try to act differently next time. parents also mess up and these are great opportunities for teaching children about humility, compassion and problem solving skills as well as model a ‘script’ for apologising beyond just saying ‘sorry’.

Reply
Jennee

To echo Shiri’s comment – I’m always cognizant of how impactful my behaviour is to my daughter. Sometimes I do well, sometimes I don’t but on the occasions where its my turn to apologize, I make sure it happens!

Really enjoyed reading this.

Reply
LAmomof2

Love the article!

It is an important message lesson for kids as well as for adults who haven’t yet mastered the concept.

Reply
Lindsay

Thank you for this article. I especially appreciate your explanation for why saying sorry is important, it is clear and concise and in language that I think will really work with my nearly 3 year old.

Reply
Catherine

This came at a perfect time for me. Especially the reminder about not shaming. One thing I would add is that by apologising it can help towards restoring the relationship.

Reply
Hey Sigmund

Sometimes it will take a few times to learn the lesson, and that’s okay. Depending on the age, it may be that the cognitive skills, empathy, or the ability to understand that not everyone feels the same and needs the same are not quite developed yet. It may also be an issue of self-control and being able to weigh up consequences. Again, it can take a while for the brain to be fully capable of this. The adult brain isn’t fully developed until age 24 – until then, it’s all about learning what works and what doesn’t.

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During adolescence, our teens are more likely to pay attention to the positives of a situation over the negatives. This can be a great thing. The courage that comes from this will help them try new things, explore their independence, and learn the things they need to learn to be happy, healthy adults. But it can also land them in bucketloads of trouble. 

Here’s the thing. Our teens don’t want to do the wrong thing and they don’t want to go behind our backs, but they also don’t want to be controlled by us, or have any sense that we might be stifling their way towards independence. The cold truth of it all is that if they want something badly enough, and if they feel as though we are intruding or that we are making arbitrary decisions just because we can, or that we don’t get how important something is to them, they have the will, the smarts and the means to do it with or without or approval. 

So what do we do? Of course we don’t want to say ‘yes’ to everything, so our job becomes one of influence over control. To keep them as safe as we can, rather than saying ‘no’ (which they might ignore anyway) we want to engage their prefrontal cortex (thinking brain) so they can be more considered in their decision making. 

Our teens are very capable of making good decisions, but because the rational, logical, thinking prefrontal cortex won’t be fully online until their 20s (closer to 30 in boys), we need to wake it up and bring it to the decision party whenever we can. 

Do this by first softening the landing:
‘I can see how important this is for you. You really want to be with your friends. I absolutely get that.’
Then, gently bring that thinking brain to the table:
‘It sounds as though there’s so much to love in this for you. I don’t want to get in your way but I need to know you’ve thought about the risks and planned for them. What are some things that could go wrong?’
Then, we really make the prefrontal cortex kick up a gear by engaging its problem solving capacities:
‘What’s the plan if that happens.’
Remember, during adolescence we switch from managers to consultants. Assume a leadership presence, but in a way that is warm, loving, and collaborative.♥️
Big feelings and big behaviour are a call for us to come closer. They won’t always feel like that, but they are. Not ‘closer’ in an intrusive ‘I need you to stop this’ way, but closer in a ‘I’ve got you, I can handle all of you’ kind of way - no judgement, no need for you to be different - I’m just going to make space for this feeling to find its way through. 

Our kids and teens are no different to us. When we have feelings that fill us to overloaded, the last thing we need is someone telling us that it’s not the way to behave, or to calm down, or that we’re unbearable when we’re like this. Nup. What we need, and what they need, is a safe place to find our out breath, to let the energy connected to that feeling move through us and out of us so we can rest. 
.
But how? First, don’t take big feelings personally. They aren’t a reflection on you, your parenting, or your child. Big feelings have wisdom contained in them about what’s needed more, or less, or what feels intolerable right now. Sometimes it might be as basic as a sleep or food. Maybe more power, influence, independence, or connection with you. Maybe there’s too much stress and it’s hitting their ceiling and ricocheting off their edges. Like all wisdom, it doesn’t always find a gentle way through. That’s okay, that will come. Our kids can’t learn to manage big feelings, or respect the wisdom embodied in those big feelings if they don’t have experience with big feelings. 
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We also need to make sure we are responding to them in the moment, not a fear or an inherited ‘should’ of our own. These are the messages we swallowed whole at some point - ‘happy kids should never get sad or angry’, ‘kids should always behave,’ ‘I should be able to protect my kids from feeling bad,’ ‘big feelings are bad feelings’, ‘bad behaviour means bad kids, which means bad parents.’ All these shoulds are feisty show ponies that assume more ‘rightness’ than they deserve. They are usually historic, and when we really examine them, they’re also irrelevant.
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Finally, try not to let the symptoms of big feelings disrupt the connection. Then, when calm comes, we will have the influence we need for the conversations that matter.
"Be patient. We don’t know what we want to do or who we want to be. That feels really bad sometimes. Just keep reminding us that it’s okay that we don’t have it all figured out yet, and maybe remind yourself sometimes too."
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 #parentingteens #neurodevelopment #positiveparenting #parenting #neuronurtured #braindevelopment #adolescence  #neurodevelopment #parentingteens
Would you be more likely to take advice from someone who listened to you first, or someone who insisted they knew best and worked hard to convince you? Our teens are just like us. If we want them to consider our advice and be open to our influence, making sure they feel heard is so important. Being right doesn't count for much at all if we aren't being heard.
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Hear what they think, what they want, why they think they're right, and why it’s important to them. Sometimes we'll want to change our mind, and sometimes we'll want to stand firm. When they feel fully heard, it’s more likely that they’ll be able to trust that our decisions or advice are given fully informed and with all of their needs considered. And we all need that.
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 #positiveparenting #parenting #parenthood #neuronurtured #childdevelopment #adolescence 
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"We’re pretty sure that when you say no to something it’s because you don’t understand why it’s so important to us. Of course you’ll need to say 'no' sometimes, and if you do, let us know that you understand the importance of whatever it is we’re asking for. It will make your ‘no’ much easier to accept. We need to know that you get it. Listen to what we have to say and ask questions to understand, not to prove us wrong. We’re not trying to control you or manipulate you. Some things might not seem important to you but if we’re asking, they’re really important to us.❤️" 
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#neurodevelopment #neuronurtured #childdevelopment #parenting #positiveparenting #mindfulparenting

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