Why ‘Sorry’ Matters: How to Encourage Empathy and a Heartfelt Apology

Why 'Sorry' Matters: How to Encourage Empathy and a Heartfelt Apology

‘Sorry’ is one of the earliest words we teach our kids but for a while, it can be a woolly concept to understand. Even as adults the meaning can sometimes be lost. Saying sorry doesn’t change whatever has happened and it doesn’t necessarily ease the pain. So what does it do, and how do we encourage a heartfelt one driven by empathy? 

A study from the University of Virginia has explored the importance and meaning of apologies for 6 or 7 year olds. At this age, they are learning and developing at spectacular rates and one of their important jobs is to build the social skills that will help them thrive.

The researchers asked a group of children and an adult research assistant to build towers out of plastic cups. Just before a child was about to finish his or her building, the adult ‘accidentally’ toppled the child’s tower. The adult either apologised or said nothing, and then left the room.

The apology was important and it did make a difference, but not immediately. Initially, the children who received an apology reported feeling just as bad as those who went without.

Later on though, the power of the apology started to emerge. Though it did not heal the hurt feelings, it did have the capacity to repair the relationship. When deciding how many stickers to give the adult who had knocked down their tower, the children who heard ‘I’m sorry,’ were more generous than those who had not been given an apology.

According to Marissa Drell, the lead author of the study,

Even though an apology didn’t make children feel better, it did help to facilitate forgiveness. They seem to have recognized it as a signal that the transgressor felt bad about what she had done and may have been implicitly promising not to do it again.

Saying sorry was important for the relationship, but there was something else that strengthened the relationship even more. When the children received a hand from the adult to repair the fallen tower, they felt better at the time of the accident and were more generous later.

According to Drell, actively trying to put things right can help the victim to feel better in a couple of ways. The first is the effect of undoing some of the harm by putting things right. The second effect is by showing the victim that the person who hurt them is sincere and genuinely wants to make things better between them.

When it comes to apologies, children might know it’s the right thing to do, but they might also be completely lost about why. When they see someone hurt it can difficult to understand how a little word can strip the pain and make things right. 

Even though saying sorry might not fix the hurt or change how the person feels, it nurtures trust and connection later on. Encouraging an apology is an important way to nurture a vital quality in children – empathy. 

Encouraging empathy and a heartfelt apology.

  1. Looking through someone else’s eyes.

    Ask your little person how he or she thinks the person who has been hurt might be feeling. This will encourage them to take on another view of the situation, through eyes that are different to their own and probably, for the moment at least, a little sadder as well. Alternatively, ask how he or she might feel if the same thing happened to them. 

  2. Explain that their words are powerful.

    Let them feel the strength in being kind, empathic and emotionally responsible. Their words are powerful – they can hurt, they can help and they can heal. Explore with them how they can use their words in a powerful way that will be good for them and good for the people around them. ‘What do you think might happen if you say sorry? What do you think might happen if you don’t? Which one would you like to make happen?‘ Or, ‘What would you like to see happen now? What could you do to help that along?’

  3.  Minimise shame.

    Whatever happens, it’s important to minimise shame. In order to learn from a behaviour, children need to feel safe enough to own the behaviour. Shame gets in the way of this. Minimise shame by talking about what has happened in terms of what they have done, not who they are. Rather than, ‘You’re so naughty,’ try ‘When you jumped on her sandcastle …’

    Another way to minimise shame is to normalise their imperfections – we all have them and it’s healthy and important for them to know this and to know that they are still the loveable people they were before they did what they did. ‘I know you didn’t mean what you did – you’re a great kid – but we all do things from time to time that make other people sad. When that happens, it’s important to do what we can to help make things better. Let’s talk about how you might be able to do that.’

  4. Explain why the apology is important.

    The concept of an apology can be difficult to understand – there is nothing concrete about giving one and there is generally nothing tangible that changes when you receive one. Help them understand why it’s important. ‘Saying sorry probably won’t stop people hurting and it definitely won’t fix broken things, but that’s not what an apology is for. Saying sorry is to let the person know that you care, that you realise you made a mistake and that you will try really hard not to do it again. People don’t apologise because they’re naughty or bad, they apologise because they’re brave enough to admit when they have made a mistake and brave enough to try to make things better.’

  5. And for the tricky apologies – to the one who (they think) has it coming.

    One of the most important things for children to realise is that apologising and doing the ‘right thing’ has everything to do with who they are and nothing to do with who the other person is or what they think he or she might deserve. ‘I know she keeps telling everyone that it’s a pretend cape and that you’re not really Batman, but that doesn’t make it okay for you to tell her that she’s cat poo. What would someone kind and brave and strong do right now?

Being a kid is hard work – there’s so much do and on top of that they have to get savvy with some hazy concepts. Fortunately, childhood comes with plenty of opportunities for them to explore, experiment with, and discover the best ways for them to be. Sometimes things will barrel along beautifully, and sometimes things will end in tears and an empty space where an apology needs to go. That’s exactly how it’s meant to be – the opportunities for them to discover their own magic will be right there in the middle of both. 

[irp posts=”1247″ name=”Kind Kids are Cool Kids. Making sure your child isn’t the bully.”]

15 Comments

Hey Sigmund

Sometimes it will take a few times to learn the lesson, and that’s okay. Depending on the age, it may be that the cognitive skills, empathy, or the ability to understand that not everyone feels the same and needs the same are not quite developed yet. It may also be an issue of self-control and being able to weigh up consequences. Again, it can take a while for the brain to be fully capable of this. The adult brain isn’t fully developed until age 24 – until then, it’s all about learning what works and what doesn’t.

Reply
Catherine

This came at a perfect time for me. Especially the reminder about not shaming. One thing I would add is that by apologising it can help towards restoring the relationship.

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Lindsay

Thank you for this article. I especially appreciate your explanation for why saying sorry is important, it is clear and concise and in language that I think will really work with my nearly 3 year old.

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LAmomof2

Love the article!

It is an important message lesson for kids as well as for adults who haven’t yet mastered the concept.

Reply
Jennee

To echo Shiri’s comment – I’m always cognizant of how impactful my behaviour is to my daughter. Sometimes I do well, sometimes I don’t but on the occasions where its my turn to apologize, I make sure it happens!

Really enjoyed reading this.

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Shiri

This is a very powerful message indeed and delicately worded. Thank you. The only thing I would add is the importance of us as adults modelling the behaviour too. Owning your own mistakes, being able to apologise to your child, help them fix where appropriate and/or talk about how you would try to act differently next time. parents also mess up and these are great opportunities for teaching children about humility, compassion and problem solving skills as well as model a ‘script’ for apologising beyond just saying ‘sorry’.

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Kristin

I read the article and like the key points I am struggling with apologies with my 5 yr old. I must mention it’s hard to feel like I read a credible article when words like minimize, realize,and apologizing were spelled with and s.

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Hey Sigmund

Kristin, spelling these words using ‘s’ instead of ‘z’ is the preferred way of spelling in many places outside the US. Though this is an international site, I am Australian. It’s how we spell those words here.

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Eric D. Greene

Love this, particularly for me about minimizing shame. I grew up with too much shaming and never really learned the lessons, just that I was a bad person. And that’s not what I want to teach my own son. Thanks – Eric

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Faces so often say so more than our words ever could. Even more than words and behaviour, faces tell the story of where we (and our nervous systems) are right now. Receive their joyful faces and their brave faces. Their scared faces and their sad faces. When their words are spicy and big their behaviour is bigger, receive their faces. Their faces won’t lie. And neither do ours. By receiving their faces it will open the way to show them, ‘I see you. I feel you. I’m with you.’♥️
Parenting was never meant to be about perfection. Neither was growing up. The messy times are so often where the growth happens - theirs and ours - but this can only happen if we can be with ourselves through the mess, with an open heart and an open mind. But this can be so hard some days! 

Let’s start by shoving the idea of perfect parenting out the door and let’s do that with full force. Perfection. Ugh. Let’s not do that to ourselves and let’s not do that to our young loves. It’s okay for them to see our imperfections, and it’s okay for them to lay theirs bare in front of us. We won’t break them if we yell sometimes. They will learn from our mistakes, and we will learn from theirs.♥️
If the feelings that send them ‘small’ don’t feel safe or supported, the ‘big’ of anger will step in. This doesn’t mean they aren’t actually safe or supported - it’s about what the brain perceives. 

Let them see that you can handle them in all their feelings. Breathe and be with - through their tears, or confusion, or lostness. Just let their feelings come, and let them be. Feelings heal when they’re felt. Big feelings don’t hurt children. What hurts is being alone in the feelings. Your strong, loving presence, your willingness to be with without needing them to be different, and certainty that they’ll get through this will hold them steady through the storm. If they don’t want you near them, that’s okay too. Let them know you’re they’re if they need.♥️
Brains love keeping us alive. They adore it actually. Their most important job is to keep us safe. This is above behaviour, relationships, and learning - except as these relate to safety. 

Safety isn’t about what is actually safe, but about what the brain perceives. Unless a brain feels safe, it won’t be as able to learn, connect, regulate, make good decisions, think through consequences. 

Young brains (all brains actually) feel safest when they feel connected to, and cared about by, their important adults.  This means that for us to have any influence on our kids and teens, we first need to make sure they feel safe and connected to us. 

This goes for any adult who wants to lead, guide or teach a young person - parents, teachers, grandparents, coaches. Children or teens can only learn from us if they feel connected to us. They’re no different to us. If we feel as though someone is angry or indifferent with us we’re more focused on that, and what needs to happen to avoid humiliation or judgement, or how to feel loved and connected again, than anything else. 

We won’t have influence if we don’t have connection. Connection let’s us do our job - whether that’s the job of parenting, teaching - anything. It helps the brain feel safe, so it will then be free to learn.♥️
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#parenting #parentingforward #parentingtips #mindfulparenting
The stories we tell ourselves influence how we feel and what we do. This happens to all of us. These stories can be influenced by our mood, history, stress - so many things that are outside of what’s actually happening. 

When our children are in distress, this will start to create distress in us. The idea of this is to mobilise us to protect, but when that distress happens in the absence of a ‘real’ threat, it can throw us into fight or flight. This can influence the story we tell ourselves. This is really normal.

Whenever you can, pause, and be open to a different story. It won’t necessarily make the behaviour okay, but it will make it easier to give your child or teen what they need in that moment - an anchor - a strong, steady, loving presence to guide them back to calm. 

When their brains and bodies are back to calm, then you can have the conversations that will grow them: what happened, what can you do differently, what can I do differently that would help?

The truth is that they are no different to us. In that moment they don’t want to be fixed. They want to feel seen, safe, and heard.♥️
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#parenting #parenthood #mindfulparenting

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