Shipping Information

The very best thing about placing an order is that something special is on its way to you. We know what a pity waiting can be, so know as soon as we receive your order, we’re on the job of getting it to you as soon as possible. Let’s ease the wait with some solid info. 

Can you ship to anywhere?

Absolutely! Anywhere. If you have an address, and that address is on planet earth, we can ship to you no problem at all.

Where is my order shipped from?

All orders are shipped from Australia.

How long will my order take?

For orders within Australia.

Orders are delivered by Australia Post. Delivery times will depend on whether you live in metro or rural areas, or on a teeny island off the coast which is only accessible by rowboat and trained dolphins. For the delivery time to where you live, please use the Australia Post delivery calculator here, and enter 4000 as the ‘From postcode’.

For international orders.

Orders are delivered by Australia Post.

Can I track my parcel?

Of course you can! All orders are tracked – because knowing ‘how much longer?’ is a lovely thing to know. We get it, so we’ve made sure you can track your delivery from the time it leaves us to the time it gets to you.

For orders within Australia.

You’ll receive an email with a tracking link from Australia Post when your order is on its way.

For international orders.

You will receive an email with a tracking link from Australia Post when your order is on its way. If you don’t receive the email with your tracking link, don’t worry – it might means it has been wooed by a cheap trip to Bali, but most likely it’s been wooed by your junk folder. It happens, so please check there before getting in touch.

When your parcel arrives at the country of destination, it will be transferred from Australia Post to your local postal authority for delivery to you. Know that Australia Post will be tracking your parcel for your entire journey, but at this point, you may stop seeing updates on your Australia Post tracking link for a little while until your parcel is delivered to you. From here, you will be able to track your parcel on the tracking site of your local postal authority, using the same tracking number provided to you in the email from Australia Post. We deliver to every country on the planet, but here are the links to the local postal authorities in some of them:

A note about duties and taxes.

Duties and taxes can be a pity, but they are a reality for all of us who buy online, so here’s what you need to know.

Depending on the destination country and the value of your order, you may be required by your local government and customs agency to pay duties and taxes. These charges are completely independent of Hey Sigmund, and are set and collected by your country when your order arrives. Because of this, we are unable to provide an estimate of any duties or charges that may be payable. These charges are payable by the receiver and they are not included in the price of shipping. Please contact your local customs offices for more information regarding duties and taxes.

If you are ordering from the UK, please see this link for information on any customs charges or taxes that may be payable. Please note that this is determined and collected by the UK government, and is completely independent of Hey Sigmund.

If you are ordering from Canada, please see this link for more information on any customs charges or taxes that may be payable by.

For Shipments to Oman, Papua New Guinea, Qatar, Saudi Arabia, United Arab Emirates

Please note that the following countries will only accept shipments labelled with PO Box addresses:

  • Oman
  • Papua New Guinea
  • Qatar
  • Saudi Arabia
  • United Arab Emirates

We can deliver to these countries no problem at all, but please make sure you have a PO Box displayed in the address. If the displayed address does not have a PO Box, the package will be returned to Hey Sigmund.

Returns Policy

We are very happy to accept returns for change of mind or unsuitability provided that items are returned in a saleable condition and that they meet the following conditions:

  • Please email us at within 7 days of receipt of your items, to advise us your intent to return.
  • The return of the item/s is at your expense. We suggest using a trackable form of postage, as we cannot accept responsibility for items not received by us.
  • As we have already been charged by the postage provider, we are unable to refund for the cost of delivery to you.
  • When your parcel is received by us, we will credit your original payment method with the cost of the items.

Join our newsletter

We would love you to follow us on Social Media to stay up to date with the latest Hey Sigmund news and upcoming events.

Follow Hey Sigmund on Instagram

karenyoung_heysigmund

Mattering is about feeling valued and feeling like I’m doing something that adds value. It doesn’t have to come from grades or schoolwork, and for so many kids it probably won’t. There are so many ways to help kids feel seen and valued that have nothing to do with schoolwork, but which can work to engage them in schoolwork. Little things make a big difference.

We also have to let our teachers know how much the matter. They are the greatest key to ‘mattering’ (or unmattering) in our schools and for our young people.♥️

View Instagram post by karenyoung_heysigmund

Jul 2

Open post by karenyoung_heysigmund with ID 17952016169987182
Mattering is about feeling valued and feeling like I’m doing something that adds value. It doesn’t have to come from grades or schoolwork, and for so many kids it probably won’t. There are so many ways to help kids feel seen and valued that have nothing to do with schoolwork, but which can work to engage them in schoolwork. Little things make a big difference. We also have to let our teachers know how much the matter. They are the greatest key to ‘mattering’ (or unmattering) in our schools and for our young people.♥️

karenyoung_heysigmund

If we want to meet their learning needs, we first have to meet their relational ones. If we want them to be open to learning, they first have to open to the adult they are learning from - and they won’t be open if they don’t feel seen, safe, and cared for. It’s not always easy, it’s just how it is.♥️

View Instagram post by karenyoung_heysigmund

Jun 29

Open post by karenyoung_heysigmund with ID 18277572268274860
If we want to meet their learning needs, we first have to meet their relational ones. If we want them to be open to learning, they first have to open to the adult they are learning from - and they won’t be open if they don’t feel seen, safe, and cared for. It’s not always easy, it’s just how it is.♥️

karenyoung_heysigmund

You know what`s lovely? Aside from Sundays and sunshine? …
Sales. 

You know what`s even lovelier?
Sales that are 25% off books and resources designed to help kiddos feel bigger, braver, and calmer.

For a short time, we’re taking 25% off books, plushies, courses, posters, and a bunch of tiny treasures that can help build courage and calm in kids and teens.

With the end of the financial year just around the corner, it’s the perfect time to top up your toolkit — or quietly replace those resources that have shimmied away while you weren’t looking. (We see you. We`ve been there.)

This one is for you. And the young ones in your life. Actually, this one is for everyone.

Happy shopping!

View Instagram post by karenyoung_heysigmund

Jun 23

Open post by karenyoung_heysigmund with ID 17993676968654353
You know what's lovely? Aside from Sundays and sunshine? … Sales.  You know what's even lovelier? Sales that are 25% off books and resources designed to help kiddos feel bigger, braver, and calmer. For a short time, we’re taking 25% off books, plushies, courses, posters, and a bunch of tiny treasures that can help build courage and calm in kids and teens. With the end of the financial year just around the corner, it’s the perfect time to top up your toolkit — or quietly replace those resources that have shimmied away while you weren’t looking. (We see you. We've been there.) This one is for you. And the young ones in your life. Actually, this one is for everyone. Happy shopping!

karenyoung_heysigmund

We know there are too many kids struggling right now, including those from loving, responsive families and in loving, responsive schools.

One of the places these struggles will show themselves is at school, even in the most loving responsive ones. Sometimes these struggles show themselves with a roar, sometimes with nothing at all.

Too many kids are feeling no sense at all that they matter. They don’t feel they are doing something that matters, and they don’t feel that they matter to others.

Too many of them will go weeks at school without hearing their name in a way that makes them feel seen, cared for, and valued.

Too many of them are showing up at school but are noticed more when they don’t, even if only by the unticked box beside their name.

For too many kids, we are asking them to show up when they don’t feel like they have anything to offer, or anything at all to show up for. Why wouldn’t they struggle?

This week I had the greatest privilege of speaking to a room of 300 school well-being staff about how to support all children, how to catch the ones who are struggling, and what we can do to buffer, protect and heal all young people at school.

If you are a parent of a young person who is struggling, I want you to know that schools are working hard to hold them, lovingly and safely.

I know there are also many parents who haven’t had this experience, and your children haven’t got what they need. I know that. I want you to know that change is happening. I want you to know what I see when I work with the wellbeing staff at these schools. They care. They really do. They are so invested in supporting your children, seeing the child behind the student and showing up big for all of them. The work is happening. There’s a lot to do, but it’s happening.

Yes we need more resources, and yes more people, and yes we’re asking more of our schools and teachers than ever, and yes the world is asking more of our kids than ever, but the work is happening.

Thank you to the Department of Education Queensland for working with me, and thank you to the wellbeing staff, teachers, and leadership who are giving everything they can to be there for our children. You matter.♥️

View Instagram post by karenyoung_heysigmund

May 30

Open post by karenyoung_heysigmund with ID 18028767818474582
We know there are too many kids struggling right now, including those from loving, responsive families and in loving, responsive schools. One of the places these struggles will show themselves is at school, even in the most loving responsive ones. Sometimes these struggles show themselves with a roar, sometimes with nothing at all. Too many kids are feeling no sense at all that they matter. They don’t feel they are doing something that matters, and they don’t feel that they matter to others. Too many of them will go weeks at school without hearing their name in a way that makes them feel seen, cared for, and valued. Too many of them are showing up at school but are noticed more when they don’t, even if only by the unticked box beside their name. For too many kids, we are asking them to show up when they don’t feel like they have anything to offer, or anything at all to show up for. Why wouldn’t they struggle? This week I had the greatest privilege of speaking to a room of 300 school well-being staff about how to support all children, how to catch the ones who are struggling, and what we can do to buffer, protect and heal all young people at school. If you are a parent of a young person who is struggling, I want you to know that schools are working hard to hold them, lovingly and safely. I know there are also many parents who haven’t had this experience, and your children haven’t got what they need. I know that. I want you to know that change is happening. I want you to know what I see when I work with the wellbeing staff at these schools. They care. They really do. They are so invested in supporting your children, seeing the child behind the student and showing up big for all of them. The work is happening. There’s a lot to do, but it’s happening. Yes we need more resources, and yes more people, and yes we’re asking more of our schools and teachers than ever, and yes the world is asking more of our kids than ever, but the work is happening. Thank you to the Department of Education Queensland for working with me, and thank you to the wellbeing staff, teachers, and leadership who are giving everything they can to be there for our children. You matter.♥️

View Cart Checkout Continue Shopping

Pin It on Pinterest