Shipping Information

The very best thing about placing an order is that something special is on its way to you. We know what a pity waiting can be, so know as soon as we receive your order, we’re on the job of getting it to you as soon as possible. Let’s ease the wait with some solid info. 

Can you ship to anywhere?

Absolutely! Anywhere. If you have an address, and that address is on planet earth, we can ship to you no problem at all.

Where is my order shipped from?

All orders are shipped from Australia.

How long will my order take?

For orders within Australia.

Orders are delivered by Australia Post. Delivery times will depend on whether you live in metro or rural areas, or on a teeny island off the coast which is only accessible by rowboat and trained dolphins. For the delivery time to where you live, please use the Australia Post delivery calculator here, and enter 4000 as the ‘From postcode’.

For international orders.

Orders are delivered by Australia Post.

Can I track my parcel?

Of course you can! All orders are tracked – because knowing ‘how much longer?’ is a lovely thing to know. We get it, so we’ve made sure you can track your delivery from the time it leaves us to the time it gets to you.

For orders within Australia.

You’ll receive an email with a tracking link from Australia Post when your order is on its way.

For international orders.

You will receive an email with a tracking link from Australia Post when your order is on its way. If you don’t receive the email with your tracking link, don’t worry – it might means it has been wooed by a cheap trip to Bali, but most likely it’s been wooed by your junk folder. It happens, so please check there before getting in touch.

When your parcel arrives at the country of destination, it will be transferred from Australia Post to your local postal authority for delivery to you. Know that Australia Post will be tracking your parcel for your entire journey, but at this point, you may stop seeing updates on your Australia Post tracking link for a little while until your parcel is delivered to you. From here, you will be able to track your parcel on the tracking site of your local postal authority, using the same tracking number provided to you in the email from Australia Post. We deliver to every country on the planet, but here are the links to the local postal authorities in some of them:

A note about duties and taxes.

Duties and taxes can be a pity, but they are a reality for all of us who buy online, so here’s what you need to know.

Depending on the destination country and the value of your order, you may be required by your local government and customs agency to pay duties and taxes. These charges are completely independent of Hey Sigmund, and are set and collected by your country when your order arrives. Because of this, we are unable to provide an estimate of any duties or charges that may be payable. These charges are payable by the receiver and they are not included in the price of shipping. Please contact your local customs offices for more information regarding duties and taxes.

If you are ordering from the UK, please see this link for information on any customs charges or taxes that may be payable. Please note that this is determined and collected by the UK government, and is completely independent of Hey Sigmund.

If you are ordering from Canada, please see this link for more information on any customs charges or taxes that may be payable by.

For Shipments to Oman, Papua New Guinea, Qatar, Saudi Arabia, United Arab Emirates

Please note that the following countries will only accept shipments labelled with PO Box addresses:

  • Oman
  • Papua New Guinea
  • Qatar
  • Saudi Arabia
  • United Arab Emirates

We can deliver to these countries no problem at all, but please make sure you have a PO Box displayed in the address. If the displayed address does not have a PO Box, the package will be returned to Hey Sigmund.

Returns Policy

We are very happy to accept returns for change of mind or unsuitability provided that items are returned in a saleable condition and that they meet the following conditions:

  • Please email us at within 7 days of receipt of your items, to advise us your intent to return.
  • The return of the item/s is at your expense. We suggest using a trackable form of postage, as we cannot accept responsibility for items not received by us.
  • As we have already been charged by the postage provider, we are unable to refund for the cost of delivery to you.
  • When your parcel is received by us, we will credit your original payment method with the cost of the items.

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karenyoung_heysigmund

We know there are too many kids struggling right now, including those from loving, responsive families and in loving, responsive schools.

One of the places these struggles will show themselves is at school, even in the most loving responsive ones. Sometimes these struggles show themselves with a roar, sometimes with nothing at all.

Too many kids are feeling no sense at all that they matter. They don’t feel they are doing something that matters, and they don’t feel that they matter to others.

Too many of them will go weeks at school without hearing their name in a way that makes them feel seen, cared for, and valued.

Too many of them are showing up at school but are noticed more when they don’t, even if only by the unticked box beside their name.

For too many kids, we are asking them to show up when they don’t feel like they have anything to offer, or anything at all to show up for. Why wouldn’t they struggle?

This week I had the greatest privilege of speaking to a room of 300 school well-being staff about how to support all children, how to catch the ones who are struggling, and what we can do to buffer, protect and heal all young people at school.

If you are a parent of a young person who is struggling, I want you to know that schools are working hard to hold them, lovingly and safely.

I know there are also many parents who haven’t had this experience, and your children haven’t got what they need. I know that. I want you to know that change is happening. I want you to know what I see when I work with the wellbeing staff at these schools. They care. They really do. They are so invested in supporting your children, seeing the child behind the student and showing up big for all of them. The work is happening. There’s a lot to do, but it’s happening.

Yes we need more resources, and yes more people, and yes we’re asking more of our schools and teachers than ever, and yes the world is asking more of our kids than ever, but the work is happening.

Thank you to the Department of Education Queensland for working with me, and thank you to the wellbeing staff, teachers, and leadership who are giving everything they can to be there for our children. You matter.♥️

View Instagram post by karenyoung_heysigmund

May 30

Open post by karenyoung_heysigmund with ID 18028767818474582
We know there are too many kids struggling right now, including those from loving, responsive families and in loving, responsive schools. One of the places these struggles will show themselves is at school, even in the most loving responsive ones. Sometimes these struggles show themselves with a roar, sometimes with nothing at all. Too many kids are feeling no sense at all that they matter. They don’t feel they are doing something that matters, and they don’t feel that they matter to others. Too many of them will go weeks at school without hearing their name in a way that makes them feel seen, cared for, and valued. Too many of them are showing up at school but are noticed more when they don’t, even if only by the unticked box beside their name. For too many kids, we are asking them to show up when they don’t feel like they have anything to offer, or anything at all to show up for. Why wouldn’t they struggle? This week I had the greatest privilege of speaking to a room of 300 school well-being staff about how to support all children, how to catch the ones who are struggling, and what we can do to buffer, protect and heal all young people at school. If you are a parent of a young person who is struggling, I want you to know that schools are working hard to hold them, lovingly and safely. I know there are also many parents who haven’t had this experience, and your children haven’t got what they need. I know that. I want you to know that change is happening. I want you to know what I see when I work with the wellbeing staff at these schools. They care. They really do. They are so invested in supporting your children, seeing the child behind the student and showing up big for all of them. The work is happening. There’s a lot to do, but it’s happening. Yes we need more resources, and yes more people, and yes we’re asking more of our schools and teachers than ever, and yes the world is asking more of our kids than ever, but the work is happening. Thank you to the Department of Education Queensland for working with me, and thank you to the wellbeing staff, teachers, and leadership who are giving everything they can to be there for our children. You matter.♥️

karenyoung_heysigmund

Over the past the past 24 hours, I’ve been in Devonport, Tasmania to deliver two sessions to parents and carers - ‘Big Feelings, Connection, and Confidence’, then later an open Q and A where parents brought their real life questions - and we talked.

Thank you for welcoming me so warmly, and for trusting me with your questions, your stories, and your vulnerability.

This was an openness where real change begins. Parenting is hard - beautiful and messy and hard. In the last 24 hours, I’ve been moved by the openness and honesty of parents I’ve shared space with. This is where generational patterns start to shift.

So many of the parents I met are already doing this deep, brave work. The questions asked were honest, raw, and profoundly human — the kind of questions that can feel heavy and isolating until you hear someone else ask them too.

Our children will grow in the most incredible ways if we allow them the space, and if we hold that space with love and leadership and a curious mind. And, if we open ourselves to them, and are willing to shift and stretch and grow, they will grow us too.

Thank you to @devonportevents for everything you’ve done to make these events happen.♥️

View Instagram post by karenyoung_heysigmund

May 20

Open post by karenyoung_heysigmund with ID 17863244988401941
Over the past the past 24 hours, I’ve been in Devonport, Tasmania to deliver two sessions to parents and carers - ‘Big Feelings, Connection, and Confidence’, then later an open Q and A where parents brought their real life questions - and we talked. Thank you for welcoming me so warmly, and for trusting me with your questions, your stories, and your vulnerability. This was an openness where real change begins. Parenting is hard - beautiful and messy and hard. In the last 24 hours, I’ve been moved by the openness and honesty of parents I’ve shared space with. This is where generational patterns start to shift. So many of the parents I met are already doing this deep, brave work. The questions asked were honest, raw, and profoundly human — the kind of questions that can feel heavy and isolating until you hear someone else ask them too. Our children will grow in the most incredible ways if we allow them the space, and if we hold that space with love and leadership and a curious mind. And, if we open ourselves to them, and are willing to shift and stretch and grow, they will grow us too. Thank you to @devonportevents for everything you’ve done to make these events happen.♥️

karenyoung_heysigmund

Can’t wait for this! I’ll be in Devonport, Tasmania next week to present two talks for parents and carers.

The first is on Monday evening 19 May for a talk about how to support big feelings, behaviour and regulation in young people. This is not just another anxiety talk. You’ll walk away feeling hopeful, empowered, and with strategies you can start using straight away.

Then, on Tuesday morning 20 May, I’ll be giving another talk for parents and carers but this will be a Q&A. Bring your questions to me! Even if you don’t have questions, the ones I answer will be loaded with practical information that will support you in your parenting journey.

So grateful to @devonportevents for organising the events. They are public talks, open to everyone.

Tickets available at Humanitix - search Devonport events and scroll down until you find me!

Would love to see you there.♥️

View Instagram post by karenyoung_heysigmund

May 11

Open post by karenyoung_heysigmund with ID 18083049445708978
Can’t wait for this! I’ll be in Devonport, Tasmania next week to present two talks for parents and carers. The first is on Monday evening 19 May for a talk about how to support big feelings, behaviour and regulation in young people. This is not just another anxiety talk. You’ll walk away feeling hopeful, empowered, and with strategies you can start using straight away. Then, on Tuesday morning 20 May, I’ll be giving another talk for parents and carers but this will be a Q&A. Bring your questions to me! Even if you don’t have questions, the ones I answer will be loaded with practical information that will support you in your parenting journey. So grateful to @devonportevents for organising the events. They are public talks, open to everyone. Tickets available at Humanitix - search Devonport events and scroll down until you find me! Would love to see you there.♥️

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