Shipping Information

The very best thing about placing an order is that something special is on its way to you. We know what a pity waiting can be, so know as soon as we receive your order, we’re on the job of getting it to you as soon as possible. Let’s ease the wait with some solid info. 

Can you ship to anywhere?

Absolutely! Anywhere. If you have an address, and that address is on planet earth, we can ship to you no problem at all.

Where is my order shipped from?

All orders are shipped from Australia.

How long will my order take?

For orders within Australia.

Orders are delivered by Australia Post. Delivery times will depend on whether you live in metro or rural areas, or on a teeny island off the coast which is only accessible by rowboat and trained dolphins. For the delivery time to where you live, please use the Australia Post delivery calculator here, and enter 4000 as the ‘From postcode’.

For international orders.

Orders are delivered by Australia Post.

Can I track my parcel?

Of course you can! All orders are tracked – because knowing ‘how much longer?’ is a lovely thing to know. We get it, so we’ve made sure you can track your delivery from the time it leaves us to the time it gets to you.

For orders within Australia.

You’ll receive an email with a tracking link from Australia Post when your order is on its way.

For international orders.

You will receive an email with a tracking link from Australia Post when your order is on its way. If you don’t receive the email with your tracking link, don’t worry – it might means it has been wooed by a cheap trip to Bali, but most likely it’s been wooed by your junk folder. It happens, so please check there before getting in touch.

When your parcel arrives at the country of destination, it will be transferred from Australia Post to your local postal authority for delivery to you. Know that Australia Post will be tracking your parcel for your entire journey, but at this point, you may stop seeing updates on your Australia Post tracking link for a little while until your parcel is delivered to you. From here, you will be able to track your parcel on the tracking site of your local postal authority, using the same tracking number provided to you in the email from Australia Post. We deliver to every country on the planet, but here are the links to the local postal authorities in some of them:

A note about duties and taxes.

Duties and taxes can be a pity, but they are a reality for all of us who buy online, so here’s what you need to know.

Depending on the destination country and the value of your order, you may be required by your local government and customs agency to pay duties and taxes. These charges are completely independent of Hey Sigmund, and are set and collected by your country when your order arrives. Because of this, we are unable to provide an estimate of any duties or charges that may be payable. These charges are payable by the receiver and they are not included in the price of shipping. Please contact your local customs offices for more information regarding duties and taxes.

If you are ordering from the UK, please see this link for information on any customs charges or taxes that may be payable. Please note that this is determined and collected by the UK government, and is completely independent of Hey Sigmund.

If you are ordering from Canada, please see this link for more information on any customs charges or taxes that may be payable by.

For Shipments to Oman, Papua New Guinea, Qatar, Saudi Arabia, United Arab Emirates

Please note that the following countries will only accept shipments labelled with PO Box addresses:

  • Oman
  • Papua New Guinea
  • Qatar
  • Saudi Arabia
  • United Arab Emirates

We can deliver to these countries no problem at all, but please make sure you have a PO Box displayed in the address. If the displayed address does not have a PO Box, the package will be returned to Hey Sigmund.

Returns Policy

We are very happy to accept returns for change of mind or unsuitability provided that items are returned in a saleable condition and that they meet the following conditions:

  • Please email us at within 7 days of receipt of your items, to advise us your intent to return.
  • The return of the item/s is at your expense. We suggest using a trackable form of postage, as we cannot accept responsibility for items not received by us.
  • As we have already been charged by the postage provider, we are unable to refund for the cost of delivery to you.
  • When your parcel is received by us, we will credit your original payment method with the cost of the items.

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karenyoung_heysigmund

Lead with warmth and confidence: ‘Yes I know this feels big, and yes I know you can handle it.’

We’re not saying they’ll handle it well, and we’re not dismissing their anxiety. What we’re saying is ‘I know you can handle the discomfort of anxiety.’

It’s not our job to relive this discomfort. We’ll want to, but we don’t have to. Our job is to give them the experiences they need (when it’s safe) to let them see that they can handle the discomfort of anxiety.

This is important, because there will always be anxiety when they do something brave, new, important, growthful.

They can feel anxious and do brave. Leading with warmth and confidence is about, ‘Yes, I believe you that this feels bad, and yes, I believe in you.’ When we believe in them, they will follow. So often though, it will start with us.♥️

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Sep 11

Open
Lead with warmth and confidence: ‘Yes I know this feels big, and yes I know you can handle it.’ We’re not saying they’ll handle it well, and we’re not dismissing their anxiety. What we’re saying is ‘I know you can handle the discomfort of anxiety.’ It’s not our job to relive this discomfort. We’ll want to, but we don’t have to. Our job is to give them the experiences they need (when it’s safe) to let them see that they can handle the discomfort of anxiety. This is important, because there will always be anxiety when they do something brave, new, important, growthful. They can feel anxious and do brave. Leading with warmth and confidence is about, ‘Yes, I believe you that this feels bad, and yes, I believe in you.’ When we believe in them, they will follow. So often though, it will start with us.♥️

karenyoung_heysigmund

There are things we do because we love them, but that doesn’t mean they’ll feel loved because of those things.

Of course our kids know we love them, and we know they love us. But sometimes, they might feel disconnected from that feeling of being ‘loved by’. As parents, we might feel disconnected from the feeling of being ‘appreciated by’.

It’s no coincidence that sometimes their need to feel loved, and our need to feel appreciated collide. This collision won’t sound like crashing metal or breaking concrete. It will sound like anger, frustration, demanding, nagging.

It will feel like not mattering, resentment, disconnection. It can burst through us like meteors of anger, frustration, irritation, defiance. It can be this way for us and our young ones. (And our adult relationships too.)

We humans have funny ways of saying, ‘I miss you.’

Our ‘I miss you’ might sound like nagging, annoyance, anger. It might feel like resentment, rage, being taken for granted, sadness, loneliness. It might look like being less playful, less delighting in their presence.

Their ‘I miss you’ might look like tantrums, aggression, tears, ignoring, defiant indifference, attention-seeking (attention-needing). It might sound like demands, anger, frustration.

The point is, there are things we do because we love them - cleaning, the laundry, the groceries, cooking. And yes, we want them to be grateful, but feeling grateful and feeling loved are different things.

Sometimes the things that make them feel loved are so surprising and simple and unexpected - seeking them out for play, micro-connections, the way you touch their hair at bedtime, the sound of your laugh at their jokes, when you delight in their presence (‘Gosh I’ve missed you today!’ Or, ‘I love being your mum so much. I love it better than everything. Even chips. If someone said you can be queen of the universe or Molly’s mum, I’d say ‘Pfft don’t annoy me with your offers of a crown. I’m Molly’s mum and I’ll never love being anything more.’’)

So ask them, ‘What do I do that makes you feel loved?’ If they say ‘When you buy me Lego’, gently guide them away from bought things, and towards what you do for them or with them.♥️

View

Sep 4

Open
There are things we do because we love them, but that doesn’t mean they’ll feel loved because of those things. Of course our kids know we love them, and we know they love us. But sometimes, they might feel disconnected from that feeling of being ‘loved by’. As parents, we might feel disconnected from the feeling of being ‘appreciated by’. It’s no coincidence that sometimes their need to feel loved, and our need to feel appreciated collide. This collision won’t sound like crashing metal or breaking concrete. It will sound like anger, frustration, demanding, nagging. It will feel like not mattering, resentment, disconnection. It can burst through us like meteors of anger, frustration, irritation, defiance. It can be this way for us and our young ones. (And our adult relationships too.) We humans have funny ways of saying, ‘I miss you.’ Our ‘I miss you’ might sound like nagging, annoyance, anger. It might feel like resentment, rage, being taken for granted, sadness, loneliness. It might look like being less playful, less delighting in their presence. Their ‘I miss you’ might look like tantrums, aggression, tears, ignoring, defiant indifference, attention-seeking (attention-needing). It might sound like demands, anger, frustration. The point is, there are things we do because we love them - cleaning, the laundry, the groceries, cooking. And yes, we want them to be grateful, but feeling grateful and feeling loved are different things. Sometimes the things that make them feel loved are so surprising and simple and unexpected - seeking them out for play, micro-connections, the way you touch their hair at bedtime, the sound of your laugh at their jokes, when you delight in their presence (‘Gosh I’ve missed you today!’ Or, ‘I love being your mum so much. I love it better than everything. Even chips. If someone said you can be queen of the universe or Molly’s mum, I’d say ‘Pfft don’t annoy me with your offers of a crown. I’m Molly’s mum and I’ll never love being anything more.’’) So ask them, ‘What do I do that makes you feel loved?’ If they say ‘When you buy me Lego’, gently guide them away from bought things, and towards what you do for them or with them.♥️

karenyoung_heysigmund

We don’t have to protect them from the discomfort of anxiety. We’ll want to, but we don’t have to.

OAnxiety often feels bigger than them, but it isn’t. This is a wisdom that only comes from experience. The more they sit with their anxiety, the more they will see that they can feel anxious and do brave anyway. Sometimes brave means moving forward. Sometimes it means standing still while the feeling washes away.

It’s about sharing the space, not getting pushed out of it.

Our job as their adults isn’t to fix the discomfort of anxiety, but to help them recognise that they can handle that discomfort - because it’s going to be there whenever they do something brave, hard , important. When we move them to avoid anxiety, we potentially, inadvertently, also move them to avoid brave, hard, growthful things.

‘Brave’ rarely feels brave. It will feel jagged and raw. Sometimes fragile and threadbare. Sometimes it will as though it’s breathing fire. But that’s how brave feels sometimes.

The more they sit with the discomfort of anxiety, the more they will see that anxiety isn’t an enemy. They don’t have to be scared of it. It’s a faithful ally, a protector, and it’s telling them, ‘Brave lives here. Stay with me. Let me show you.’♥️
.
.
#parenting #childanxiety #anxietyinkids #teenanxiety

View

Aug 31

Open
We don’t have to protect them from the discomfort of anxiety. We’ll want to, but we don’t have to. OAnxiety often feels bigger than them, but it isn’t. This is a wisdom that only comes from experience. The more they sit with their anxiety, the more they will see that they can feel anxious and do brave anyway. Sometimes brave means moving forward. Sometimes it means standing still while the feeling washes away. It’s about sharing the space, not getting pushed out of it. Our job as their adults isn’t to fix the discomfort of anxiety, but to help them recognise that they can handle that discomfort - because it’s going to be there whenever they do something brave, hard , important. When we move them to avoid anxiety, we potentially, inadvertently, also move them to avoid brave, hard, growthful things. ‘Brave’ rarely feels brave. It will feel jagged and raw. Sometimes fragile and threadbare. Sometimes it will as though it’s breathing fire. But that’s how brave feels sometimes. The more they sit with the discomfort of anxiety, the more they will see that anxiety isn’t an enemy. They don’t have to be scared of it. It’s a faithful ally, a protector, and it’s telling them, ‘Brave lives here. Stay with me. Let me show you.’♥️ . . #parenting #childanxiety #anxietyinkids #teenanxiety

karenyoung_heysigmund

We have to stop treating anxiety as a disorder. Even for kids who have seismic levels of anxiety, pathologising anxiety will not serve them at all. All it will do is add to their need to avoid the thing that’s driving anxiety, which will most often be something brave, hard, important. (Of course if they are in front of an actual danger, we help anxiety do its job and get them out of the way of that danger, but that’s not the anxiety we’re talking about here.)

The key to anxiety isn’t in the ‘getting rid of’ anxiety, but in the ‘moving with’ anxiety.

The story they (or we) put to their anxiety will determine their response. ‘You have anxiety. We need to fix it or avoid the thing that’s causing it,’ will drive a different response to, ‘Of course you have anxiety. You’re about to do something brave. What’s one little step you can take towards it?’

This doesn’t mean they will be able to ‘move with’ their anxiety straight away. The point is, the way we talk to them about anxiety matters.

We don’t want them to be scared of anxiety, because we don’t want them to be scared of the brave, important, new, hard things that drive anxiety. Instead, we want to validate and normalise their anxiety, and attach it to a story that opens the way for brave:

‘Yes you feel anxious - that’s because you’re about to do something brave. Sometimes it feels like it happens for no reason at all. That’s because we don’t always know what your brain is thinking. Maybe it’s thinking about doing something brave. Maybe it’s thinking about something that happened last week or last year. We don’t always know, and that’s okay. It can feel scary, and you’re safe. I would never let you do something unsafe, or something I didn’t think you could handle. Yes you feel anxious, and yes you can do this. You mightn’t feel brave, but you can do brave. What can I do to help you be brave right now?’♥️

View

Aug 17

Open
We have to stop treating anxiety as a disorder. Even for kids who have seismic levels of anxiety, pathologising anxiety will not serve them at all. All it will do is add to their need to avoid the thing that’s driving anxiety, which will most often be something brave, hard, important. (Of course if they are in front of an actual danger, we help anxiety do its job and get them out of the way of that danger, but that’s not the anxiety we’re talking about here.) The key to anxiety isn’t in the ‘getting rid of’ anxiety, but in the ‘moving with’ anxiety. The story they (or we) put to their anxiety will determine their response. ‘You have anxiety. We need to fix it or avoid the thing that’s causing it,’ will drive a different response to, ‘Of course you have anxiety. You’re about to do something brave. What’s one little step you can take towards it?’ This doesn’t mean they will be able to ‘move with’ their anxiety straight away. The point is, the way we talk to them about anxiety matters. We don’t want them to be scared of anxiety, because we don’t want them to be scared of the brave, important, new, hard things that drive anxiety. Instead, we want to validate and normalise their anxiety, and attach it to a story that opens the way for brave: ‘Yes you feel anxious - that’s because you’re about to do something brave. Sometimes it feels like it happens for no reason at all. That’s because we don’t always know what your brain is thinking. Maybe it’s thinking about doing something brave. Maybe it’s thinking about something that happened last week or last year. We don’t always know, and that’s okay. It can feel scary, and you’re safe. I would never let you do something unsafe, or something I didn’t think you could handle. Yes you feel anxious, and yes you can do this. You mightn’t feel brave, but you can do brave. What can I do to help you be brave right now?’♥️

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