Shipping Information

The very best thing about placing an order is that something special is on its way to you. We know what a pity waiting can be, so know as soon as we receive your order, we’re on the job of getting it to you as soon as possible. Let’s ease the wait with some solid info. 

Can you ship to anywhere?

Absolutely! Anywhere. If you have an address, and that address is on planet earth, we can ship to you no problem at all.

Where is my order shipped from?

All orders are shipped from Australia.

How long will my order take?

For orders within Australia.

Orders are delivered by Australia Post. Delivery times will depend on whether you live in metro or rural areas, or on a teeny island off the coast which is only accessible by rowboat and trained dolphins. For the delivery time to where you live, please use the Australia Post delivery calculator here, and enter 4000 as the ‘From postcode’.

For international orders.

Orders are delivered by Australia Post.

Can I track my parcel?

Of course you can! All orders are tracked – because knowing ‘how much longer?’ is a lovely thing to know. We get it, so we’ve made sure you can track your delivery from the time it leaves us to the time it gets to you.

For orders within Australia.

You’ll receive an email with a tracking link from Australia Post when your order is on its way.

For international orders.

You will receive an email with a tracking link from Australia Post when your order is on its way. If you don’t receive the email with your tracking link, don’t worry – it might means it has been wooed by a cheap trip to Bali, but most likely it’s been wooed by your junk folder. It happens, so please check there before getting in touch.

When your parcel arrives at the country of destination, it will be transferred from Australia Post to your local postal authority for delivery to you. Know that Australia Post will be tracking your parcel for your entire journey, but at this point, you may stop seeing updates on your Australia Post tracking link for a little while until your parcel is delivered to you. From here, you will be able to track your parcel on the tracking site of your local postal authority, using the same tracking number provided to you in the email from Australia Post. We deliver to every country on the planet, but here are the links to the local postal authorities in some of them:

A note about duties and taxes.

Duties and taxes can be a pity, but they are a reality for all of us who buy online, so here’s what you need to know.

Depending on the destination country and the value of your order, you may be required by your local government and customs agency to pay duties and taxes. These charges are completely independent of Hey Sigmund, and are set and collected by your country when your order arrives. Because of this, we are unable to provide an estimate of any duties or charges that may be payable. These charges are payable by the receiver and they are not included in the price of shipping. Please contact your local customs offices for more information regarding duties and taxes.

If you are ordering from the UK, please see this link for information on any customs charges or taxes that may be payable. Please note that this is determined and collected by the UK government, and is completely independent of Hey Sigmund.

If you are ordering from Canada, please see this link for more information on any customs charges or taxes that may be payable by.

For Shipments to Oman, Papua New Guinea, Qatar, Saudi Arabia, United Arab Emirates

Please note that the following countries will only accept shipments labelled with PO Box addresses:

  • Oman
  • Papua New Guinea
  • Qatar
  • Saudi Arabia
  • United Arab Emirates

We can deliver to these countries no problem at all, but please make sure you have a PO Box displayed in the address. If the displayed address does not have a PO Box, the package will be returned to Hey Sigmund.

Returns Policy

We are very happy to accept returns for change of mind or unsuitability provided that items are returned in a saleable condition and that they meet the following conditions:

  • Please email us at within 7 days of receipt of your items, to advise us your intent to return.
  • The return of the item/s is at your expense. We suggest using a trackable form of postage, as we cannot accept responsibility for items not received by us.
  • As we have already been charged by the postage provider, we are unable to refund for the cost of delivery to you.
  • When your parcel is received by us, we will credit your original payment method with the cost of the items.

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karenyoung_heysigmund

♥️

#parenting #parentingwithrespect #parent #mindfulparenting

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Jul 22

Open
♥️ #parenting #parentingwithrespect #parent #mindfulparenting

karenyoung_heysigmund

Some days are keepers. Thank you Perth for your warmth and wide open arms at the @resilientkidsconference. Gosh I loved today with you so much. Thank you for sharing your stories with me, laughing with me, and joining with us in building brave in the young people in our lives. They are in strong, beautiful hands.

And then there is you @michellemitchell.author, @maggiedentauthor, @drjustincoulson, @nathandubsywant - you multiply the joy of days like today.♥️

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Jul 20

Open
Some days are keepers. Thank you Perth for your warmth and wide open arms at the @resilientkidsconference. Gosh I loved today with you so much. Thank you for sharing your stories with me, laughing with me, and joining with us in building brave in the young people in our lives. They are in strong, beautiful hands. And then there is you @michellemitchell.author, @maggiedentauthor, @drjustincoulson, @nathandubsywant - you multiply the joy of days like today.♥️

karenyoung_heysigmund

When you can’t cut out (their worries), add in (what they need for felt safety).

Rather than focusing on what we need them to do, shift the focus to what we can do. Make the environment as safe as we can (add in another safe adult), and have so much certainty that they can do this, they can borrow what they need and wrap it around themselves again and again and again.

You already do this when they have to do things that don’t want to do, but which you know are important - brushing their teeth, going to the dentist, not eating ice cream for dinner (too often). The key for living bravely is to also recognise that so many of the things that drive anxiety are equally important.

We also need to ask, as their important adults - ‘Is this scary safe or scary dangerous?’ ‘Do I move them forward into this or protect them from it?’♥️

View

Jul 15

Open
When you can’t cut out (their worries), add in (what they need for felt safety). Rather than focusing on what we need them to do, shift the focus to what we can do. Make the environment as safe as we can (add in another safe adult), and have so much certainty that they can do this, they can borrow what they need and wrap it around themselves again and again and again. You already do this when they have to do things that don’t want to do, but which you know are important - brushing their teeth, going to the dentist, not eating ice cream for dinner (too often). The key for living bravely is to also recognise that so many of the things that drive anxiety are equally important. We also need to ask, as their important adults - ‘Is this scary safe or scary dangerous?’ ‘Do I move them forward into this or protect them from it?’♥️

karenyoung_heysigmund

The need to feel connected to, and seen by our people is instinctive.

THE FIX: Add in micro-connections to let them feel you seeing them, loving them, connecting with them, enjoying them:

‘I love being your mum.’
‘I love being your dad.’
‘I missed you today.’
‘I can’t wait to hang out with you at bedtime
and read a story together.’

Or smiling at them, playing with them,
sharing something funny, noticing something about them, ‘remembering when...’ with them.

And our adult loves need the same, as we need the same from them.♥️

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Jul 14

Open
The need to feel connected to, and seen by our people is instinctive. THE FIX: Add in micro-connections to let them feel you seeing them, loving them, connecting with them, enjoying them: ‘I love being your mum.’ ‘I love being your dad.’ ‘I missed you today.’ ‘I can’t wait to hang out with you at bedtime and read a story together.’ Or smiling at them, playing with them, sharing something funny, noticing something about them, ‘remembering when...’ with them. And our adult loves need the same, as we need the same from them.♥️

karenyoung_heysigmund

Our kids need the same thing we do: to feel safe and loved through all feelings not just the convenient ones.

Gosh it’s hard though. I’ve never lost my (thinking) mind as much at anyone as I have with the people I love most in this world.

We’re human, not bricks, and even though we’re parents we still feel it big sometimes. Sometimes these feelings make it hard for us to be the people we want to be for our loves.

That’s the truth of it, and that’s the duality of being a parent. We love and we fury. We want to connect and we want to pull away. We hold it all together and sometimes we can’t.

None of this is about perfection. It’s about being human, and the best humans feel, argue, fight, reconnect, own our ‘stuff’. We keep working on growing and being more of our everythingness, just in kinder ways.

If we get it wrong, which we will, that’s okay. What’s important is the repair - as soon as we can and not selling it as their fault. Our reaction is our responsibility, not theirs. This might sound like, ‘I’m really sorry I yelled. You didn’t deserve that. I really want to hear what you have to say. Can we try again?’

Of course, none of this means ‘no boundaries’. What it means is adding warmth to the boundary. One without the other will feel unsafe - for them, us, and others.

This means making sure that we’ve claimed responsibility- the ability to respond to what’s happening. It doesn’t mean blame. It means recognising that when a young person is feeling big, they don’t have the resources to lead out of the turmoil, so we have to lead them out - not push them out.

Rather than focusing on what we want them to do, shift the focus to what we can do to bring felt safety and calm back into the space.

THEN when they’re calm talk about what’s happened, the repair, and what to do next time.

Discipline means ‘to teach’, not to punish. They will learn best when they are connected to you. Maybe there is a need for consequences, but these must be about repair and restoration. Punishment is pointless, harmful, and outdated.

Hold the boundary, add warmth. Don’t ask them to do WHEN they can’t do. Wait until they can hear you and work on what’s needed. There’s no hurry.♥️

View

Jul 9

Open
Our kids need the same thing we do: to feel safe and loved through all feelings not just the convenient ones. Gosh it’s hard though. I’ve never lost my (thinking) mind as much at anyone as I have with the people I love most in this world. We’re human, not bricks, and even though we’re parents we still feel it big sometimes. Sometimes these feelings make it hard for us to be the people we want to be for our loves. That’s the truth of it, and that’s the duality of being a parent. We love and we fury. We want to connect and we want to pull away. We hold it all together and sometimes we can’t. None of this is about perfection. It’s about being human, and the best humans feel, argue, fight, reconnect, own our ‘stuff’. We keep working on growing and being more of our everythingness, just in kinder ways. If we get it wrong, which we will, that’s okay. What’s important is the repair - as soon as we can and not selling it as their fault. Our reaction is our responsibility, not theirs. This might sound like, ‘I’m really sorry I yelled. You didn’t deserve that. I really want to hear what you have to say. Can we try again?’ Of course, none of this means ‘no boundaries’. What it means is adding warmth to the boundary. One without the other will feel unsafe - for them, us, and others. This means making sure that we’ve claimed responsibility- the ability to respond to what’s happening. It doesn’t mean blame. It means recognising that when a young person is feeling big, they don’t have the resources to lead out of the turmoil, so we have to lead them out - not push them out. Rather than focusing on what we want them to do, shift the focus to what we can do to bring felt safety and calm back into the space. THEN when they’re calm talk about what’s happened, the repair, and what to do next time. Discipline means ‘to teach’, not to punish. They will learn best when they are connected to you. Maybe there is a need for consequences, but these must be about repair and restoration. Punishment is pointless, harmful, and outdated. Hold the boundary, add warmth. Don’t ask them to do WHEN they can’t do. Wait until they can hear you and work on what’s needed. There’s no hurry.♥️

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