Shipping Information

The very best thing about placing an order is that something special is on its way to you. We know what a pity waiting can be, so know as soon as we receive your order, we’re on the job of getting it to you as soon as possible. Let’s ease the wait with some solid info. 

Can you ship to anywhere?

Absolutely! Anywhere. If you have an address, and that address is on planet earth, we can ship to you no problem at all.

Where is my order shipped from?

All orders are shipped from Australia.

How long will my order take?

For orders within Australia.

Orders are delivered by Australia Post. Delivery times will depend on whether you live in metro or rural areas, or on a teeny island off the coast which is only accessible by rowboat and trained dolphins. For the delivery time to where you live, please use the Australia Post delivery calculator here, and enter 4000 as the ‘From postcode’.

For international orders.

Orders are delivered by Australia Post.

Can I track my parcel?

Of course you can! All orders are tracked – because knowing ‘how much longer?’ is a lovely thing to know. We get it, so we’ve made sure you can track your delivery from the time it leaves us to the time it gets to you.

For orders within Australia.

You’ll receive an email with a tracking link from Australia Post when your order is on its way.

For international orders.

You will receive an email with a tracking link from Australia Post when your order is on its way. If you don’t receive the email with your tracking link, don’t worry – it might means it has been wooed by a cheap trip to Bali, but most likely it’s been wooed by your junk folder. It happens, so please check there before getting in touch.

When your parcel arrives at the country of destination, it will be transferred from Australia Post to your local postal authority for delivery to you. Know that Australia Post will be tracking your parcel for your entire journey, but at this point, you may stop seeing updates on your Australia Post tracking link for a little while until your parcel is delivered to you. From here, you will be able to track your parcel on the tracking site of your local postal authority, using the same tracking number provided to you in the email from Australia Post. We deliver to every country on the planet, but here are the links to the local postal authorities in some of them:

A note about duties and taxes.

Duties and taxes can be a pity, but they are a reality for all of us who buy online, so here’s what you need to know.

Depending on the destination country and the value of your order, you may be required by your local government and customs agency to pay duties and taxes. These charges are completely independent of Hey Sigmund, and are set and collected by your country when your order arrives. Because of this, we are unable to provide an estimate of any duties or charges that may be payable. These charges are payable by the receiver and they are not included in the price of shipping. Please contact your local customs offices for more information regarding duties and taxes.

If you are ordering from the UK, please see this link for information on any customs charges or taxes that may be payable. Please note that this is determined and collected by the UK government, and is completely independent of Hey Sigmund.

If you are ordering from Canada, please see this link for more information on any customs charges or taxes that may be payable by.

For Shipments to Oman, Papua New Guinea, Qatar, Saudi Arabia, United Arab Emirates

Please note that the following countries will only accept shipments labelled with PO Box addresses:

  • Oman
  • Papua New Guinea
  • Qatar
  • Saudi Arabia
  • United Arab Emirates

We can deliver to these countries no problem at all, but please make sure you have a PO Box displayed in the address. If the displayed address does not have a PO Box, the package will be returned to Hey Sigmund.

Returns Policy

We are very happy to accept returns for change of mind or unsuitability provided that items are returned in a saleable condition and that they meet the following conditions:

  • Please email us at within 7 days of receipt of your items, to advise us your intent to return.
  • The return of the item/s is at your expense. We suggest using a trackable form of postage, as we cannot accept responsibility for items not received by us.
  • As we have already been charged by the postage provider, we are unable to refund for the cost of delivery to you.
  • When your parcel is received by us, we will credit your original payment method with the cost of the items.

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I LOVE being able to work with early childhood centres and schools. The most meaningful, enduring moments of growth and healing happen on those everyday moments kids have with their everyday adults - parents, carers, teachers. It takes a village doesn’t it.♥️
Thank you @lori.desautels!💕

“An amazing new children’s book by @karenyoung_heysigmund -  arrived this past week and I’m obsessed! Explores Polyvagal states in the most fabulous and understandable ways! Going to read to my 5th grade class today! Thank you Karen!! #childrensbooks #students #Ieducators #education”
Sydney! We’re coming to you. The Resilient Kids Conference is a one day event for parents and professionals who live and work with kids and teens. 

Can’t make it? There’s now an ONLINE option so you can watch from anywhere in the world, with the recording available for 4 weeks after the conference. 

I’ll be talking about anxiety in young people, but this information is relevant for ALL OF US. We need to  change the way we think about anxiety and respond to it - so let’s talk about how. I’ll give you practical, meaningful ways to support and strengthen your kids and teens with in ways that will serve them not just for now, but for the rest of their lives. 

Two things I know for certain. 1. All kids have it in them to be brave and do the things that feel bigger than them sometimes. 2. Parents and their important adults have the most profound capacity to strengthen kids and teens against anxiety and build their confidence and courage. 

I love these conferences and I know parents walk out feeling excited and empowered. 

Since 2016, the Resilient Kids Conferences have attracted up to 800 attendees at a single event. It is beyond beautiful to see parents, educators, and many other professionals stream through the doors in anticipation of a soul fulfilling experience. By the end of the day their faces are beaming, and so is our teams. It’s a community of people, redefining resilience together.

I’ll be joining Maggie Dent, Michelle Mitchell, and Dr Justin Coulson. In person, online and group license tickets are available for this event.

Tickets (online and live). Link in bio.
When times feel uncertain or your own anxiety feels big, come home to the things that make sense. 

Come home to each other, to stillness, to play, to rest, and conversation. 

Come home to listening more openly and caring more deeply, to nature, and warm baths, and being more deliberate, to fighting for what we can control, and the soft surrender to what we can’t. 

Come home to stories, and music, and to the safety of your tribe. 

Come home to that part of you that is timeless, and strong, and still, and wise, and which knows that, like everything that has ever felt bigger than you for a while, you will get them and you through this.♥️
Separation anxiety can come with a tail whip - not only does it swipe at kids, but it will so often feel brutal for their important adults too.

If your child struggle to separate at school, or if bedtimes tougher than you’d like them to be, or if ‘goodbye’ often come with tears or pleas to stay, or the ‘fun’ from activities or play dates get lost in the anxiety of being away from you, I hear you.

There’s a really good reason for all of these, and none of them have anything to do with your parenting, or your child not being ‘brave enough’. Promise. And I have something for you. 

My 2 hour on-demand separation anxiety webinar is now available for purchase. 

This webinar is full of practical, powerful strategies and information to support your young person to feel safer, calmer, and braver when they are away from you. 

We’ll explore why separation anxiety happens and powerful strategies you can use straight away to support your child. Most importantly, you’ll be strengthening them in ways that serve them not just for now but for the rest of their lives.

Access to the recording will be available for 30 days from the date of purchase.

Link to shop in bio. 

https://www.heysigmund.com/products/separation-anxiety-how-to-build-their-brave/

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