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Do they want solutions or support? How to know, and what to do when we get it wrong.

Mom and daughter solution or support

When your child or teen has big feelings, the drive to ‘fix’ them can feel like it’s swallowing us whole – but we don’t need to fix them. They aren’t broken. In that moment, our job isn’t to stop their feelings but to let those feelings do their job, which is bring us alongside them in a way that supports them with the emotional load. 

Big feelings and big behaviour are a call for us to come closer. They won’t always feel like that, especially if those big feelings come bundled with spicy words or big behaviour, but they are a call to bring us closer. Not ‘closer’ in an intrusive ‘I need you to stop this’ way, but closer in an ‘I’ve got you, I can handle all of you’ kind of way – no judgement, no need for you to be different – I’m just going to make space for this feeling to find its way through.

Our kids and teens are no different to us. When we have feelings that fill us to overloaded, the last thing we need is someone telling us that it’s not the way to behave, or to calm down, or that we’re unbearable when we’re like this. No – that doesn’t work for us, and it doesn’t work for them. What they need is what we all need – a safe place to find their out-breath, and to let the energy connected to that feeling move through them and out of them so they can rest. But how?

What do they need from us?

First, don’t take big feelings personally. Their big feelings aren’t a reflection on you, your parenting, or your child. Big feelings have wisdom contained in them about what’s needed more or less, or what feels intolerable right now. Sometimes it might be as basic as sleep or food. Maybe more power, influence, independence, or connection with you. Maybe there’s too much stress hitting their ceiling and ricocheting off their edges. The time to process that wisdom will come, but first, the energy that’s connected to those big emotions (e-motion, as in ‘energy in motion’) needs to move through them. 

Sometimes they’ll want help. Sometimes they’ll want a hug. If you’re not sure if this is a hug situation or a help situation, it’s always okay to ask. This might sound something like, ‘You’re done with today, aren’t you. Would you like me to sit with you or give you space?’ Or, ‘Would you like to talk about it, or would you like to be distracted from it for a while? I can do either.’ Or, ‘It looks like something is going on for you. You don’t need to talk about it if you don’t want to, but if you want to, I’m here. There’s nothing you can tell me that I can’t handle.’

And if you get it wrong.

Sometimes, of course, you might make the wrong call. (I’ve done this more times than I care to count!) You might jump into problem-solving, thinking you’re helping, only to see big feelings get bigger. If this happens, acknowledge what’s happened, ‘I think I made a mistake just then. I tried to solve the problem, but I can see you didn’t need me to do that. I’m wondering if what you actually needed was for me to listen. I’m sorry I didn’t do that, but I can do it now. Can we try again?’

Are you responding to what’s happening now? Or way back when?

We also need to make sure we are responding to them in the moment, not a fear or an inherited ‘should’ of our own. These are the messages we swallowed whole at some point. Some common ones are:

  • ‘happy kids should never get sad or angry’;
  • ‘kids should always behave’;
  • ‘I should be able to protect my kids from feeling bad’;
  • ‘big feelings are bad feelings’;
  • ‘bad behaviour means bad kids, which means bad parents.’

All these shoulds are feisty show ponies that assume more ‘rightness’ than they deserve. They are usually historic, and when we really examine them, they’re also irrelevant.

And finally …

Finally, try not to let the symptoms of big feelings disrupt the connection. When our children have big feelings, our role as their important adults isn’t to change them or their feelings but to guide them gently and lovingly back home to calm. From there, they will be more open to learning, but only if they can rest in our love and leadership.

Of course, we have to be radically kind to ourselves too. Not only are we growing our children, but we’re also growing ourselves – and growing is hard. Some days we’ll be able to give them what they need, and some days we won’t. Both are the responses of loving, committed, wonderful parents. Collisions will happen. What’s important is that after any collision, the repair is deliberate, loving, and honest about our part. When we do this, we model humility, compassion, empathy, and the beautiful imperfection of being human – all of these learnings are also essential for growth – theirs and ours.

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When terrible things happen, we want to make sense of things for our kids, but we can’t. Not in a way that feels like enough. Some things will never make any sense at all.

But here’s what you need to know: You don’t need to make sense of what’s happened to help them feel safe and held. We only need to make sense of how they feel about it - whatever that might be.

The research tells us so clearly that kids and teens are more likely to struggle after a tr@umatic event if they believe their response isn’t normal. 

This is because they’ll be more likely to interpret their response as a deficiency or a sign of breakage.

Normalising their feelings also helps them feel woven into a humanity that is loving and kind and good, and who feels the same things they do when people are hurt. 

‘How you feel makes sense to me. I feel that way too. I know we’ll get through this, and right now it’s okay to feel sad/ scared/ angry/ confused/ outraged. Talk to me whenever you want to and as much as you want to. There’s nothing you can feel or say that I can’t handle.’

And when they ask for answers that you don’t have (that none of us have) it’s always okay to say ‘I don’t know.’ 

When this happens, respond to the anxiety behind the question. 

When we can’t give them certainty about the ‘why’, give them certainty that you’ll get them through this. 

‘I don’t know why people do awful things. And I don’t need to know that to know we’ll get through this. There are so many people who are working hard to keep us safe so something like this doesn’t happen again, and I trust them.’

Remind them that they are held by many - the helpers at the time, the people working to make things safer.

We want them to know that they are woven in to a humanity that is good and kind and loving. Because however many people are ready to do the hurting, there always be far more who are ready to heal, help, and protect. This is the humanity they are part of, and the humanity they continue to build by being who they are.♥️
It’s the simple things that are everything. We know play, conversation, micro-connections, predictability, and having a responsive reliable relationship with at least one loving adult, can make the most profound difference in buffering and absorbing the sharp edges of the world. Not all children will get this at home. Many are receiving it from childcare or school. It all matters - so much. 

But simple isn’t always easy. 

Even for children from safe, loving, homes with engaged, loving parent/s there is so much now that can swallow our kids whole if we let it - the unsafe corners of the internet; screen time that intrudes on play, connection, stillness, sleep, and joy; social media that force feeds unsafe ideas of ‘normal’, and algorithms that hijack the way they see the world. 

They don’t need us to be perfect. They just need us to be enough. Enough to balance what they’re getting fed when they aren’t with us. Enough talking to them, playing with them, laughing with them, noticing them, enjoying them, loving and leading them. Not all the time. Just enough of the time. 

But first, we might have to actively protect the time when screens, social media, and the internet are out of their reach. Sometimes we’ll need to do this even when they fight hard against it. 

We don’t need them to agree with us. We just need to hear their anger or upset when we change what they’ve become used to. ‘I know you don’t want this and I know you’re angry at me for reducing your screen time. And it’s happening. You can be annoyed, and we’re still [putting phones and iPads in the basket from 5pm] (or whatever your new rules are).’♥️
What if schools could see every ‘difficult’ child as a child who feels unsafe? Everything would change. Everything.♥️
Consequences are about repair and restoration, and putting things right. ‘You are such a great kid. I know you would never be mean on purpose but here we are. What happened? Can you help me understand? What might you do differently next time you feel like this? How can we put this right? Do you need my help with that?’

Punishment and consequences that don’t make sense teach kids to steer around us, not how to steer themselves. We can’t guide them if they are too scared of the fallout to turn towards us when things get messy.♥️

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