Karen is everything I’d hoped she would be, having read one of her books and utilised her website. She was inspirational, knowledgeable, funny, insightful, empathetic, affirming and acknowledging. She was able to provide stories and case studies from her experiences which gave insightful analogies for the theory and practical strategies she presented and shared. She is animated, detailed and structured in her delivery and able to engage her audience successfully and the whole day was fun, useful and affirming.