Shipping Information

The very best thing about placing an order is that something special is on its way to you. We know what a pity waiting can be, so know as soon as we receive your order, we’re on the job of getting it to you as soon as possible. Let’s ease the wait with some solid info. 

Can you ship to anywhere?

Absolutely! Anywhere. If you have an address, and that address is on planet earth, we can ship to you no problem at all.

Where is my order shipped from?

All orders are shipped from Australia.

How long will my order take?

For orders within Australia.

Orders are delivered by Australia Post. Delivery times will depend on whether you live in metro or rural areas, or on a teeny island off the coast which is only accessible by rowboat and trained dolphins. For the delivery time to where you live, please use the Australia Post delivery calculator here, and enter 4000 as the ‘From postcode’.

For international orders.

Orders are delivered by Australia Post.

Can I track my parcel?

Of course you can! All orders are tracked – because knowing ‘how much longer?’ is a lovely thing to know. We get it, so we’ve made sure you can track your delivery from the time it leaves us to the time it gets to you.

For orders within Australia.

You’ll receive an email with a tracking link from Australia Post when your order is on its way.

For international orders.

You will receive an email with a tracking link from Australia Post when your order is on its way. If you don’t receive the email with your tracking link, don’t worry – it might means it has been wooed by a cheap trip to Bali, but most likely it’s been wooed by your junk folder. It happens, so please check there before getting in touch.

When your parcel arrives at the country of destination, it will be transferred from Australia Post to your local postal authority for delivery to you. Know that Australia Post will be tracking your parcel for your entire journey, but at this point, you may stop seeing updates on your Australia Post tracking link for a little while until your parcel is delivered to you. From here, you will be able to track your parcel on the tracking site of your local postal authority, using the same tracking number provided to you in the email from Australia Post. We deliver to every country on the planet, but here are the links to the local postal authorities in some of them:

A note about duties and taxes.

Duties and taxes can be a pity, but they are a reality for all of us who buy online, so here’s what you need to know.

Depending on the destination country and the value of your order, you may be required by your local government and customs agency to pay duties and taxes. These charges are completely independent of Hey Sigmund, and are set and collected by your country when your order arrives. Because of this, we are unable to provide an estimate of any duties or charges that may be payable. These charges are payable by the receiver and they are not included in the price of shipping. Please contact your local customs offices for more information regarding duties and taxes.

If you are ordering from the UK, please see this link for information on any customs charges or taxes that may be payable. Please note that this is determined and collected by the UK government, and is completely independent of Hey Sigmund.

If you are ordering from Canada, please see this link for more information on any customs charges or taxes that may be payable by.

For Shipments to Oman, Papua New Guinea, Qatar, Saudi Arabia, United Arab Emirates

Please note that the following countries will only accept shipments labelled with PO Box addresses:

  • Oman
  • Papua New Guinea
  • Qatar
  • Saudi Arabia
  • United Arab Emirates

We can deliver to these countries no problem at all, but please make sure you have a PO Box displayed in the address. If the displayed address does not have a PO Box, the package will be returned to Hey Sigmund.

Returns Policy

We are very happy to accept returns for change of mind or unsuitability provided that items are returned in a saleable condition and that they meet the following conditions:

  • Please email us at within 7 days of receipt of your items, to advise us your intent to return.
  • The return of the item/s is at your expense. We suggest using a trackable form of postage, as we cannot accept responsibility for items not received by us.
  • As we have already been charged by the postage provider, we are unable to refund for the cost of delivery to you.
  • When your parcel is received by us, we will credit your original payment method with the cost of the items.

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karenyoung_heysigmund

Hello Adelaide! I’ll be in Adelaide on Friday 27 June to present a full-day workshop on anxiety.

This is not just another anxiety workshop, and is for anyone who lives or works with young people - therapists, educators, parents, OTs - anyone.

Tickets are still available. Search Hey Sigmund workshops for a full list of events, dates, and to buy tickets or see here https://www.heysigmund.com/public-events/

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May 6

Open
Hello Adelaide! I’ll be in Adelaide on Friday 27 June to present a full-day workshop on anxiety. This is not just another anxiety workshop, and is for anyone who lives or works with young people - therapists, educators, parents, OTs - anyone. Tickets are still available. Search Hey Sigmund workshops for a full list of events, dates, and to buy tickets or see here https://www.heysigmund.com/public-events/

karenyoung_heysigmund

First we decide, ‘Is this discomfort from something unsafe or is it from something growthful?’

Then ask, ‘Is this a time to lift them out of the brave space, or support them through it?’

To help, look at how they’ll feel when they (eventually) get through it. If they could do this bravely thing easily tomorrow, would they feel proud? Happy? Excited? Grateful they did it?

‘Brave’ isn’t about outcome. It’s about handling the discomfort of the brave space and the anxiety that comes with that. They don’t have to handle it all at once. The move through the brave space can be a shuffle rather than a leap.

The more we normalise the anxiety they feel, and the more we help them feel safer with it (see ‘Hey Warrior’ or ‘Ups and Downs’ for a hand with this), the more we strengthen their capacity to move through the brave space with confidence. This will take time, experience, and probably lots of anxiety along the way. It’s just how growth is.

We don’t need to get rid of their anxiety. The key is to help them recognise that they can feel anxious and do brave. They won’t believe this until they experience it. Anxiety shrinks the feeling of brave, not the capacity for it.

What’s important is supporting them through the brave space lovingly, gently (though sometimes it won’t feel so gentle) and ‘with’, little step by little step. It doesn’t matter how small the steps are, as long as they’re forward.♥️

View

Apr 22

Open
First we decide, ‘Is this discomfort from something unsafe or is it from something growthful?’ Then ask, ‘Is this a time to lift them out of the brave space, or support them through it?’ To help, look at how they’ll feel when they (eventually) get through it. If they could do this bravely thing easily tomorrow, would they feel proud? Happy? Excited? Grateful they did it? ‘Brave’ isn’t about outcome. It’s about handling the discomfort of the brave space and the anxiety that comes with that. They don’t have to handle it all at once. The move through the brave space can be a shuffle rather than a leap. The more we normalise the anxiety they feel, and the more we help them feel safer with it (see ‘Hey Warrior’ or ‘Ups and Downs’ for a hand with this), the more we strengthen their capacity to move through the brave space with confidence. This will take time, experience, and probably lots of anxiety along the way. It’s just how growth is. We don’t need to get rid of their anxiety. The key is to help them recognise that they can feel anxious and do brave. They won’t believe this until they experience it. Anxiety shrinks the feeling of brave, not the capacity for it. What’s important is supporting them through the brave space lovingly, gently (though sometimes it won’t feel so gentle) and ‘with’, little step by little step. It doesn’t matter how small the steps are, as long as they’re forward.♥️

karenyoung_heysigmund

Of course we’ll never ever stop loving them. But when we send them away (time out),
ignore them, get annoyed at them - it feels to them like we might.

It’s why more traditional responses to tricky behaviour don’t work the way we think they did. The goal of behaviour becomes more about avoiding any chance of disconnection. It drive lies and secrecy more than learning or their willingness to be open to us.

Of course, no parent is available and calm and connected all the time - and we don’t need to be.

It’s about what we do most, how we handle their tricky behaviour and their big feelings, and how we repair when we (perhaps understandably) lose our cool. (We’re human and ‘cool’ can be an elusive little beast at times for all of us.)

This isn’t about having no boundaries. It isn’t about being permissive. It’s about holding boundaries lovingly and with warmth.

The fix:

- Embrace them, (‘you’re such a great kid’). Reject their behaviour (‘that behaviour isn’t okay’).

- If there’s a need for consequences, let this be about them putting things right, rather than about the loss of your or affection.

- If they tell the truth, even if it’s about something that takes your breath away, reward the truth. Let them see you’re always safe to come to, no matter what.

We tell them we’ll love them through anything, and that they can come to us for anything, but we have to show them. And that behaviour that threatens to steal your cool, counts as ‘anything’.

- Be guided by your values. The big ones in our family are honesty, kindness, courage, respect. This means rewarding honesty, acknowledging the courage that takes, and being kind and respectful when they get things wrong. Mean is mean. It’s not constructive. It’s not discipline. It’s not helpful. If we would feel it as mean if it was done to us, it counts as mean when we do it to them.

Hold your boundary, add the warmth. And breathe.

Big behaviour and bad decisions don’t come from bad kids. They come from kids who don’t have the skills or resources in the moment to do otherwise.

Our job as their adults is to help them build those skills and resources but this takes time. And you. They can’t do this without you.❤️

View

Apr 21

Open
Of course we’ll never ever stop loving them. But when we send them away (time out), ignore them, get annoyed at them - it feels to them like we might. It’s why more traditional responses to tricky behaviour don’t work the way we think they did. The goal of behaviour becomes more about avoiding any chance of disconnection. It drive lies and secrecy more than learning or their willingness to be open to us. Of course, no parent is available and calm and connected all the time - and we don’t need to be. It’s about what we do most, how we handle their tricky behaviour and their big feelings, and how we repair when we (perhaps understandably) lose our cool. (We’re human and ‘cool’ can be an elusive little beast at times for all of us.) This isn’t about having no boundaries. It isn’t about being permissive. It’s about holding boundaries lovingly and with warmth. The fix: - Embrace them, (‘you’re such a great kid’). Reject their behaviour (‘that behaviour isn’t okay’). - If there’s a need for consequences, let this be about them putting things right, rather than about the loss of your or affection. - If they tell the truth, even if it’s about something that takes your breath away, reward the truth. Let them see you’re always safe to come to, no matter what. We tell them we’ll love them through anything, and that they can come to us for anything, but we have to show them. And that behaviour that threatens to steal your cool, counts as ‘anything’. - Be guided by your values. The big ones in our family are honesty, kindness, courage, respect. This means rewarding honesty, acknowledging the courage that takes, and being kind and respectful when they get things wrong. Mean is mean. It’s not constructive. It’s not discipline. It’s not helpful. If we would feel it as mean if it was done to us, it counts as mean when we do it to them. Hold your boundary, add the warmth. And breathe. Big behaviour and bad decisions don’t come from bad kids. They come from kids who don’t have the skills or resources in the moment to do otherwise. Our job as their adults is to help them build those skills and resources but this takes time. And you. They can’t do this without you.❤️

karenyoung_heysigmund

We can’t fix a problem (felt disconnection) by replicating the problem (removing affection, time-out, ignoring them).

All young people at some point will feel the distance between them and their loved adult. This isn’t bad parenting. It’s life. Life gets in the way sometimes - work stress, busy-ness, other kiddos.

We can’t be everything to everybody all the time, and we don’t need to be.

Kids don’t always need our full attention. Mostly, they’ll be able to hold the idea of us and feel our connection across time and space.

Sometimes though, their tanks will feel a little empty. They’ll feel the ‘missing’ of us. This will happen in all our relationships from time to time.

Like any of us humans, our kids and teens won’t always move to restore that felt connection to us in polished or lovely ways. They won’t always have the skills or resources to do this. (Same for us as adults - we’ve all been there.)

Instead, in a desperate, urgent attempt to restore balance to the attachment system, the brain will often slide into survival mode.

This allows the brain to act urgently (‘See me! Be with me!) but not always rationally (‘I’m missing you. I’m feeling unseen, unnoticed, unchosen. I know this doesn’t make sense because you’re right there, and I know you love me, but it’s just how I feel. Can you help me?’

If we don’t notice them enough when they’re unnoticeable, they’ll make themselves noticeable. For children, to be truly unseen is unsafe. But being seen and feeling seen are different. Just because you see them, doesn’t mean they’ll feel it.

The brain’s survival mode allows your young person to be seen, but not necessarily in a way that makes it easy for us to give them what they need.

The fix?

- First, recognise that behaviour isn’t about a bad child. It’s a child who is feeling disconnected. One of their most important safety systems - the attachment system - is struggling. Their behaviour is an unskilled, under-resourced attempt to restore it.

- Embrace them, lean in to them - reject the behaviour.

- Keep their system fuelled with micro-connections - notice them when they’re unnoticeable, play, touch, express joy when you’re with them, share laughter.♥️

View

Apr 13

Open
We can’t fix a problem (felt disconnection) by replicating the problem (removing affection, time-out, ignoring them). All young people at some point will feel the distance between them and their loved adult. This isn’t bad parenting. It’s life. Life gets in the way sometimes - work stress, busy-ness, other kiddos. We can’t be everything to everybody all the time, and we don’t need to be. Kids don’t always need our full attention. Mostly, they’ll be able to hold the idea of us and feel our connection across time and space. Sometimes though, their tanks will feel a little empty. They’ll feel the ‘missing’ of us. This will happen in all our relationships from time to time. Like any of us humans, our kids and teens won’t always move to restore that felt connection to us in polished or lovely ways. They won’t always have the skills or resources to do this. (Same for us as adults - we’ve all been there.) Instead, in a desperate, urgent attempt to restore balance to the attachment system, the brain will often slide into survival mode. This allows the brain to act urgently (‘See me! Be with me!) but not always rationally (‘I’m missing you. I’m feeling unseen, unnoticed, unchosen. I know this doesn’t make sense because you’re right there, and I know you love me, but it’s just how I feel. Can you help me?’ If we don’t notice them enough when they’re unnoticeable, they’ll make themselves noticeable. For children, to be truly unseen is unsafe. But being seen and feeling seen are different. Just because you see them, doesn’t mean they’ll feel it. The brain’s survival mode allows your young person to be seen, but not necessarily in a way that makes it easy for us to give them what they need. The fix? - First, recognise that behaviour isn’t about a bad child. It’s a child who is feeling disconnected. One of their most important safety systems - the attachment system - is struggling. Their behaviour is an unskilled, under-resourced attempt to restore it. - Embrace them, lean in to them - reject the behaviour. - Keep their system fuelled with micro-connections - notice them when they’re unnoticeable, play, touch, express joy when you’re with them, share laughter.♥️

karenyoung_heysigmund

Everything comes back to how safe we feel - everything: how we feel and behave, whether we can connect, learn, play - or not. It all comes back to felt safety.

The foundation of felt safety for kids and teens is connection with their important adults.

Actually, connection with our important people is the foundation of felt safety for all of us.

All kids will struggle with feeling a little disconnected at times. All of us adults do too. Why? Because our world gets busy sometimes, and ‘busy’ and ‘connected’ are often incompatible.

In trying to provide the very best we can for them, sometimes ‘busy’ takes over. This will happen in even the most loving families.

This is when you might see kiddos withdraw a little, or get bigger with their behaviour, maybe more defiant, bigger feelings. This is a really normal (though maybe very messy!) attempt to restore felt safety through connection.

We all do this in our relationships. We’re more likely to have little scrappy arguments with our partners, friends, loved adults when we’re feeling disconnected from them.

This isn’t about wilful attempt, but an instinctive, primal attempt to restore felt safety through visibility. Because for any human, (any mammal really), to feel unseen is to feel unsafe.

Here’s the fix. Notice them when they are unnoticeable. If you don’t have time for longer check-ins or conversations or play, that’s okay - dose them up with lots of micro-moments of connection.

Micro-moments matter. Repetition matters - of loving incidental comments, touch, laughter. It all matters. They might not act like it does in the moment - but it does. It really does.

And when you can, something else to add in is putting word to the things you do for them that might go unnoticed - but doing this in a joyful way - not in a ‘look at what I do for you’ way.

‘Guess what I’m making for dinner tonight because I know how much you love it … pizza!’

‘I missed you today. Here you go - I brought these car snacks for you. I know how much you love these.’

‘I feel like I haven’t had enough time with you today. I can’t wait to sit down and have dinner with you.’ ❤️

#parenting #gentleparenting #parent #parentingwithrespect

View

Apr 6

Open
Everything comes back to how safe we feel - everything: how we feel and behave, whether we can connect, learn, play - or not. It all comes back to felt safety. The foundation of felt safety for kids and teens is connection with their important adults. Actually, connection with our important people is the foundation of felt safety for all of us. All kids will struggle with feeling a little disconnected at times. All of us adults do too. Why? Because our world gets busy sometimes, and ‘busy’ and ‘connected’ are often incompatible. In trying to provide the very best we can for them, sometimes ‘busy’ takes over. This will happen in even the most loving families. This is when you might see kiddos withdraw a little, or get bigger with their behaviour, maybe more defiant, bigger feelings. This is a really normal (though maybe very messy!) attempt to restore felt safety through connection. We all do this in our relationships. We’re more likely to have little scrappy arguments with our partners, friends, loved adults when we’re feeling disconnected from them. This isn’t about wilful attempt, but an instinctive, primal attempt to restore felt safety through visibility. Because for any human, (any mammal really), to feel unseen is to feel unsafe. Here’s the fix. Notice them when they are unnoticeable. If you don’t have time for longer check-ins or conversations or play, that’s okay - dose them up with lots of micro-moments of connection. Micro-moments matter. Repetition matters - of loving incidental comments, touch, laughter. It all matters. They might not act like it does in the moment - but it does. It really does. And when you can, something else to add in is putting word to the things you do for them that might go unnoticed - but doing this in a joyful way - not in a ‘look at what I do for you’ way. ‘Guess what I’m making for dinner tonight because I know how much you love it … pizza!’ ‘I missed you today. Here you go - I brought these car snacks for you. I know how much you love these.’ ‘I feel like I haven’t had enough time with you today. I can’t wait to sit down and have dinner with you.’ ❤️ #parenting #gentleparenting #parent #parentingwithrespect

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