Shipping Information

The very best thing about placing an order is that something special is on its way to you. We know what a pity waiting can be, so know as soon as we receive your order, we’re on the job of getting it to you as soon as possible. Let’s ease the wait with some solid info. 

Can you ship to anywhere?

Absolutely! Anywhere. If you have an address, and that address is on planet earth, we can ship to you no problem at all.

Where is my order shipped from?

All orders are shipped from Australia.

How long will my order take?

For orders within Australia.

Orders are delivered by Australia Post. Delivery times will depend on whether you live in metro or rural areas, or on a teeny island off the coast which is only accessible by rowboat and trained dolphins. For the delivery time to where you live, please use the Australia Post delivery calculator here, and enter 4000 as the ‘From postcode’.

For international orders.

Orders are delivered by Australia Post.

Can I track my parcel?

Of course you can! All orders are tracked – because knowing ‘how much longer?’ is a lovely thing to know. We get it, so we’ve made sure you can track your delivery from the time it leaves us to the time it gets to you.

For orders within Australia.

You’ll receive an email with a tracking link from Australia Post when your order is on its way.

For international orders.

You will receive an email with a tracking link from Australia Post when your order is on its way. If you don’t receive the email with your tracking link, don’t worry – it might means it has been wooed by a cheap trip to Bali, but most likely it’s been wooed by your junk folder. It happens, so please check there before getting in touch.

When your parcel arrives at the country of destination, it will be transferred from Australia Post to your local postal authority for delivery to you. Know that Australia Post will be tracking your parcel for your entire journey, but at this point, you may stop seeing updates on your Australia Post tracking link for a little while until your parcel is delivered to you. From here, you will be able to track your parcel on the tracking site of your local postal authority, using the same tracking number provided to you in the email from Australia Post. We deliver to every country on the planet, but here are the links to the local postal authorities in some of them:

A note about duties and taxes.

Duties and taxes can be a pity, but they are a reality for all of us who buy online, so here’s what you need to know.

Depending on the destination country and the value of your order, you may be required by your local government and customs agency to pay duties and taxes. These charges are completely independent of Hey Sigmund, and are set and collected by your country when your order arrives. Because of this, we are unable to provide an estimate of any duties or charges that may be payable. These charges are payable by the receiver and they are not included in the price of shipping. Please contact your local customs offices for more information regarding duties and taxes.

If you are ordering from the UK, please see this link for information on any customs charges or taxes that may be payable. Please note that this is determined and collected by the UK government, and is completely independent of Hey Sigmund.

If you are ordering from Canada, please see this link for more information on any customs charges or taxes that may be payable by.

For Shipments to Oman, Papua New Guinea, Qatar, Saudi Arabia, United Arab Emirates

Please note that the following countries will only accept shipments labelled with PO Box addresses:

  • Oman
  • Papua New Guinea
  • Qatar
  • Saudi Arabia
  • United Arab Emirates

We can deliver to these countries no problem at all, but please make sure you have a PO Box displayed in the address. If the displayed address does not have a PO Box, the package will be returned to Hey Sigmund.

Returns Policy

We are very happy to accept returns for change of mind or unsuitability provided that items are returned in a saleable condition and that they meet the following conditions:

  • Please email us at within 7 days of receipt of your items, to advise us your intent to return.
  • The return of the item/s is at your expense. We suggest using a trackable form of postage, as we cannot accept responsibility for items not received by us.
  • As we have already been charged by the postage provider, we are unable to refund for the cost of delivery to you.
  • When your parcel is received by us, we will credit your original payment method with the cost of the items.

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karenyoung_heysigmund

Consequences are about repair and restoration, and putting things right. ‘You are such a great kid. I know you would never be mean on purpose but here we are. What happened? Can you help me understand? What might you do differently next time you feel like this? How can we put this right? Do you need my help with that?’

Punishment and consequences that don’t make sense teach kids to steer around us, not how to steer themselves. We can’t guide them if they are too scared of the fallout to turn towards us when things get messy.♥️

View Instagram post by karenyoung_heysigmund

Oct 22

Open post by karenyoung_heysigmund with ID 18077374403118466
Consequences are about repair and restoration, and putting things right. ‘You are such a great kid. I know you would never be mean on purpose but here we are. What happened? Can you help me understand? What might you do differently next time you feel like this? How can we put this right? Do you need my help with that?’ Punishment and consequences that don’t make sense teach kids to steer around us, not how to steer themselves. We can’t guide them if they are too scared of the fallout to turn towards us when things get messy.♥️

karenyoung_heysigmund

Anxiety is driven by a lack of certainty about safety. It doesn’t mean they aren’t safe, and it certainly doesn’t mean they aren’t capable. It means they don’t feel safe enough - yet.

The question isn’t, ‘How do we fix them?’ They aren’t broken.

It’s, ‘How do we fix what’s happening around them to help them feel so they can feel safe enough to be brave enough?’

How can we make the environment feel safer? Sensory accommodations? Relational safety?

Or if the environment is as safe as we can make it, how can we show them that we believe so much in their safety and their capability, that they can rest in that certainty?

They can feel anxious, and do brave.

We want them to listen to their anxiety, check things out, but don’t always let their anxiety take the lead.

Sometimes it’s spot on. And sometimes it isn’t. Whole living is about being able to tell the difference.

As long as they are safe, let them know you believe them, and that you believe IN them. ‘I know this feels big and I know you can handle this. We’ll do this together.’♥️

View Instagram post by karenyoung_heysigmund

Oct 16

Open post by karenyoung_heysigmund with ID 18487124080077945
Anxiety is driven by a lack of certainty about safety. It doesn’t mean they aren’t safe, and it certainly doesn’t mean they aren’t capable. It means they don’t feel safe enough - yet. The question isn’t, ‘How do we fix them?’ They aren’t broken. It’s, ‘How do we fix what’s happening around them to help them feel so they can feel safe enough to be brave enough?’ How can we make the environment feel safer? Sensory accommodations? Relational safety? Or if the environment is as safe as we can make it, how can we show them that we believe so much in their safety and their capability, that they can rest in that certainty? They can feel anxious, and do brave. We want them to listen to their anxiety, check things out, but don’t always let their anxiety take the lead. Sometimes it’s spot on. And sometimes it isn’t. Whole living is about being able to tell the difference. As long as they are safe, let them know you believe them, and that you believe IN them. ‘I know this feels big and I know you can handle this. We’ll do this together.’♥️

karenyoung_heysigmund

Research has shown us, without a doubt, that a sense of belonging is one of the most important contributors to wellbeing and success at school.

Yet for too many children, that sense of belonging is dependent on success and wellbeing. The belonging has to come first, then the rest will follow.

Rather than, ‘What’s wrong with them?’, how might things be different for so many kids if we shift to, ‘What needs to happen to let them know we want them here?’❤️

View Instagram post by karenyoung_heysigmund

Oct 13

Open post by karenyoung_heysigmund with ID 17907179373252211
Research has shown us, without a doubt, that a sense of belonging is one of the most important contributors to wellbeing and success at school. Yet for too many children, that sense of belonging is dependent on success and wellbeing. The belonging has to come first, then the rest will follow. Rather than, ‘What’s wrong with them?’, how might things be different for so many kids if we shift to, ‘What needs to happen to let them know we want them here?’❤️

karenyoung_heysigmund

There is a quiet strength in making space for the duality of being human. It`s how we honour the vastness of who we are, and expand who we can be.

So much of our stuckness, and our children`s stuckness, comes from needing to silence the parts of us that don`t fit with who we `should` be. Or from believing that the thought or feeling showing up the loudest is the only truth.

We believe their anxiety, because their brave is softer - there, but softer.
We believe our `not enoughness`, because our `everything to everyone all the time` has been stretched to threadbare for a while.
We feel scared so we lose faith in our strength.

One of our loving roles as parents is to show our children how to make space for their own contradictions, not to fight them, or believe the thought or feeling that is showing up the biggest. Honour that thought or feeling, and make space for the `and`.

Because we can be strong and fragile all at once.
Certain and undone.
Anxious and brave.
Tender and fierce.
Joyful and lonely.
We can love who we are and miss who we were.

When we make space for `Yes, and ...` we gently hold our contradictions in one hand, and let go of the need to fight them. This is how we make loving space for wholeness, in us and in our children.

We validate what is real while making space for what is possible.

View Instagram post by karenyoung_heysigmund

Oct 12

Open post by karenyoung_heysigmund with ID 18161977504376415
There is a quiet strength in making space for the duality of being human. It's how we honour the vastness of who we are, and expand who we can be. So much of our stuckness, and our children's stuckness, comes from needing to silence the parts of us that don't fit with who we 'should' be. Or from believing that the thought or feeling showing up the loudest is the only truth. We believe their anxiety, because their brave is softer - there, but softer. We believe our 'not enoughness', because our 'everything to everyone all the time' has been stretched to threadbare for a while. We feel scared so we lose faith in our strength. One of our loving roles as parents is to show our children how to make space for their own contradictions, not to fight them, or believe the thought or feeling that is showing up the biggest. Honour that thought or feeling, and make space for the 'and'. Because we can be strong and fragile all at once. Certain and undone. Anxious and brave. Tender and fierce. Joyful and lonely. We can love who we are and miss who we were. When we make space for 'Yes, and ...' we gently hold our contradictions in one hand, and let go of the need to fight them. This is how we make loving space for wholeness, in us and in our children. We validate what is real while making space for what is possible.

karenyoung_heysigmund

All feelings are important. What’s also important is the story - the ‘why’ - we put to those feelings.

When our children are distressed, anxious, in fight or flight, we’ll feel it. We’re meant to. It’s one of the ways we keep them safe. Our brains tell us they’re in danger and our bodies organise to fight for them or flee with them.

When there is an actual threat, this is a perfect response. But when the anxiety is in response to something important, brave, new, hard, that instinct to fight for them or flee with them might not be so helpful.

When you can, take a moment to be clear about the ‘why’. Are they in danger or

Ask, ‘Do I feel like this because they’re in danger, or because they’re doing something hard, brave, new, important?’

‘Is this a time for me to keep them safe (fight for them or flee with them) or is this a time for me to help them be brave?’

‘What am I protecting them from - danger or an opportunity to show them they can do hard things?’

Then make space for ‘and’, ‘I want to protect them AND they are safe.’

‘I want to protect them from anxiety AND anxiety is unavoidable - I can take care of them through it.’

‘This is so hard AND they can do hard things. So can I.’

Sometimes you’ll need to protect them, and sometimes you need to show them how much you believe in them. Anxiety can make it hard to tell the difference, which is why they need us.♥️

View Instagram post by karenyoung_heysigmund

Oct 9

Open post by karenyoung_heysigmund with ID 18402399316189479
All feelings are important. What’s also important is the story - the ‘why’ - we put to those feelings. When our children are distressed, anxious, in fight or flight, we’ll feel it. We’re meant to. It’s one of the ways we keep them safe. Our brains tell us they’re in danger and our bodies organise to fight for them or flee with them. When there is an actual threat, this is a perfect response. But when the anxiety is in response to something important, brave, new, hard, that instinct to fight for them or flee with them might not be so helpful. When you can, take a moment to be clear about the ‘why’. Are they in danger or Ask, ‘Do I feel like this because they’re in danger, or because they’re doing something hard, brave, new, important?’ ‘Is this a time for me to keep them safe (fight for them or flee with them) or is this a time for me to help them be brave?’ ‘What am I protecting them from - danger or an opportunity to show them they can do hard things?’ Then make space for ‘and’, ‘I want to protect them AND they are safe.’ ‘I want to protect them from anxiety AND anxiety is unavoidable - I can take care of them through it.’ ‘This is so hard AND they can do hard things. So can I.’ Sometimes you’ll need to protect them, and sometimes you need to show them how much you believe in them. Anxiety can make it hard to tell the difference, which is why they need us.♥️

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