How to Say ‘No’. (When it doesn’t feel easy.)

For such a small word, ‘no’ has an awful lot of grip when it comes to sliding off the tongue. It’s one of the first words we learn but one of the hardest to master.

Even the strongest of humans can find themselves saying ‘yes’, when they actually want to say ‘no’. When this happens too often, it can fuel feelings of resentment and regret, as well as a sense of being too available, too stretched, or too firmly stuck in the passenger seat. Becoming better at saying ‘no’ might be easier said than done – but it can be done. It might feel awkward and uncomfortable at first, and that’s okay. At the end of the awkward and uncomfortable will be a greater sense of empowerment, richer relationships and a clearer idea of what you need and why you deserve it. 

Why We Need to Say ‘No’ More Often

  1. We can only do so much. None of us are superheroes and even they have their limits. The things that matter the most won’t always clamor for priority. Saying no to the unimportant things gives the important ones the priority they deserve.
  2. If we don’t say no when we need to, other people’s needs will be given more priority than our own.
  3. Eventually, we will stretch too far and disappoint someone by delivering less than promised.
  4. Overcommitting runs the risk that we’ll end up with the reputation of being ‘nice’ – but unreliable.

Why We Don’t Say ‘No’ Enough

Before ‘no’ can find a more permanent home in our vocab, it will help to understand why we don’t say it enough. Here are some common reasons:

  1. Because we think we can. We overestimate our time and capacity and underestimate the other demands on our resources.
  2. Because we want to help. We’re nice like that.
  3. To preserve the relationship. Saying ‘no’ might end a friendship that depends on putting our own needs second all the time – which might be a friendship to stop fighting for. 
  4. Fear that rejecting the request might come across as rejecting the person.
  5. The person asking might get upset. We say ‘yes’ because we don’t trust that the person who has made the request will cope with ‘no’. 
  6. To keep our options open. Who knows what doors might close when we say ‘no’. More often than not though, it’s the door to sleeplessness, stress and chaos. 

How to Say ‘No’. (Without the world falling fairly off its axis.) 

  1. Know the clues. Often even before you’ve spoken the word you have a clue that you’d rather be saying ‘no’ ,but ‘yes’ jumps out instead. Know the signs – a tinge of anxiety, that sinking feeling, that faint voice inside you that knows everything that’s good for you except how to make you listen to it.
  2. Try ‘Can I get back to you?’ or ‘I need to check – I’ll let you know.’ This slows the interaction down and gives you time to consider your response. The thought of saying no can cause anxiety in itself, so the temptation is to say ‘yes’ to get rid of the discomfort. If you don’t have to give a response straight away then don’t. Give yourself time to actually believe that you’ll be okay to say ‘no’. Because you will be. Make sure you come back quickly with your answer – the issue won’t go away. If someone has asked for your help they aren’t suddenly going to forget about it. A quick, gentle, generous ‘no’ is always so much better for the relationship than no response at all.
  3. Are you saying ‘yes’ because you don’t want to hurt the person asking? Trust their capacity to cope with ‘no’. They’ll be fine and they deserve your confidence. 
  4. Make it clear you’re saying no to the request, not to the person. ‘I’d really love to help you but I can’t. I’m strapped this week. Let me know next time you need a hand though and I’ll help out if I can,’ or ‘I’d love to help you out but I’ve already committed to … Let me know next time you need a hand.’ If you want to, share what’s keeping you busy but don’t over-explain. You don’t owe anybody an explanation but for the person asking, hearing something after ‘no’ tends to feel less jarring than a straight-out ‘no’. 
  5. If you can’t say ‘yes’ to the request, is there something less intrusive you can do to show you care? ‘I can’t meet for lunch next Tuesday but how about we organize something in a couple of weeks,’ or ‘I’d love to help you out but I have so much on. I wouldn’t be able to give you what you need. I’d love to meet up with you in a couple of weeks though so you can tell me about it.’

If you’re used to saying ‘yes’, saying ‘no’ will almost certainly feel awkward. Accept the discomfort for what it is – the normal response to something new you’re trying, rather than what it isn’t – a stop sign. 

Saying no gets easier with practice and with the realisation that people won’t hate you for it. Relationships won’t be damaged and the world will keep spinning, just as it always has. Your ‘no’ won’t make any difference to that. And if anyone gets upset because of your kind, generous, articulate ‘no’, chances are he or she was probably added baggage that you’d rather not pay for. Always good to know.

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Too many students are being stifled by anxiety, and this number is on the rise.

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Relationship first, then learning and behaviour will follow. It can’t be any other way. 

Anxious brains can’t learn, and brains that don’t feel safe will organise young bodies (all bodies) for fight, flight (avoidance, refusal, disengagement, perfectionism), or shutdown. 

Without connection, warmth, a sense of belonging, feeling welcome, moments of joy, play, and levity, relational safety will be compromised, which will compromise learning and behaviour. It’s just how it is. Decades of research and experience are shouting this at us. 

Yet, we are asking more and more of our teachers. The more procedural or curriculum demands we place on teachers, the more we steal the time they need to build relationships - the most powerful tool of their trade. 

There is no procedure or reporting that can take the place of relationship in terms of ensuring a child’s capacity to learn and be calm. 

There are two spaces that teachers occupy. Sometimes they can happen together. Sometimes one has to happen first. 

The first is the space that lets them build relationship. The second is the space that lets them teach kids and manage a classroom. The second will happen best when there is an opportunity to fully attend to the first. 

There is an opportunity cost to everything. It isn’t about relationships OR learning. It’s relationships AND learning. Sometimes it’s relationships THEN learning. 

The best way we can support kids to learn and to feel calm, is to support teachers with the space, time, and support to build relationships. 

The great teachers already know this. What’s getting in the way isn’t their capacity or their will to build relationships, but the increasing demands that insist they shift more attention to grades, curriculum, reporting, and ‘managing’ behaviour without the available resources to build greater physical (sensory, movement) and relational safety (connection, play, joy, belonging).

Relationships first, then the rest will follow.♥️
Love and lead. 

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It says, ‘I see you. I believe you that this feels big. Bring your feelings to me, because I can look after you through all of it.’

Then, we lead. Our response will lead theirs, not just this time, but well into the future. 

If we support avoidance, their need to avoid will grow. The message we send is, ‘Maybe you aren’t safe here. Maybe you can’t handle this. Maybe your anxiety is telling the truth.’ 

Of course, if they truly aren’t safe, then avoidance is important. 

But if they are safe and we support avoidance, we are inadvertently teaching them to avoid anything that comes with anxiety - and all brave, new, hard, important things will come with anxiety. 

Think about job interviews, meeting new people, first dates, approaching someone to say sorry, saying no - all of these will come with anxiety.

The experiences they have now in being able to move forward with anxiety in scary-safe situations (like school) will breathe life into their capacity to do the hard, important things that will nourish and grow them for the rest of their lives. First though, they will be watching you for signs as to whether or not anxiety is a stop sign or a warning. The key to loving bravely and wholly is knowing the difference.

Teach them to ask themselves, ‘Do I feel like this because I’m in danger? (Is this scary dangerous?) Or because there’s something brave, new, hard, important I need to do. (Is this scary-safe?). Then, ‘Is this a time to be safe or brave?’

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It doesn’t matter how small the steps are, as long as they are forward.♥️
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New, hard, important, brave things will always come with anxiety. It’s the anxiety that makes these things brave.

The only way for kids to never experience anxiety is for us to never put them in front of anything growthful, new, hard, brave. They’ll never feel the discomfort of anxiety, but they also won’t grow and strengthen against it. 

We’ll never get rid of anxiety and we don’t need to. The key to strengthening young people against anxiety lies in helping them feel safer with it. 

Here are 3 ways to do that. First though, and most importantly, establish that they are actually safe - that they are relationally safe, and that they feel safe in their bodies.

1. Take avoidance off the table. Avoidance makes anxiety worse by teaching the brain that the only way to stay safe is to avoid. Little steps matter - any step, even the tiniest, is better than none.

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‘Of course you feel anxious. You’re doing something big. How can I help you feel brave?’ 

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3. Help them understand why they feel the way they do when they are anxious, otherwise they’ll interpret sick tummies, sore tummies, racy heart, clammy skin, big feelings as a sign of deficiency or potential disaster. It isn’t. It’s a sign of a brain and body trying to protect them, at a time they don’t need protecting. 

As long as they are safe, the need to avoid is often more about needing to avoid the thoughts, feelings, and physiology of anxiety, rather than avoiding the thing itself. This is why the physiology of anxiety will continue to drive anxiety until we make sense of it. ‘Hey Warrior’ will help you do make sense of it for them.♥️

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