From First Impression to Unforgettable

The time between first contact to first impression is about seven seconds. Seven seconds of lightning speed analysis to figure out if we are trustworthy, likeable, capable, standoffish, aloof, arrogant, friendly … geez!

First impressions happen fast, but with the right know-how, seven seconds is all that’s needed to make sure you’re remembered for all the right reasons. Here’s how:

  1. It begins with the approach.

    Assume that people already like you. Relax, step forward and smile.

  2. Now boost it.

    With humility. The mindset: You’re the fortunate one to be meeting this person. The action: Tilt your head slightly towards them and raise your eyebrows a little. Raising your eyebrows communicates acknowledgement and recognition. Relationships flourish when people are themselves. Humility lays the ground beautifully for people to do just that.

  3. Make eye contact.

    And when you do, take a second or two longer to notice the colour of their eyes. It enriches contact and makes way for people to feel seen. In a room full of strangers, this will make a difference. 

  4. Be deliberate with your attitude.

    People will immediately pick up on attitude so be fully aware and in control of the one you cast. If the right attitude feels impossible to muster up for real (it happens) try ‘acting as though’. Take a moment to get into the headspace you’d be in if you were competent, confident, humble. You don’t have to feel it to put it out there. There’s a time for pretending – and this is it.

  5. Touch. Not too much though. And from the right distance. (Oh! So many rules!)

    Touch is powerful when used well and appropriately, even if it’s just in a handshake. From the outset though, let’s be clear that the touch has to be not-threatening, not-sleazy, not-invasive and not-heavy-handed. So what’s left then? Warm and affirming. Think of it as an extension of a handshake. Touch can instantly close a gap between people but it’s important that it’s done respectfully and sensitively – try briefly on the upper arm or shoulder. One more thing – be mindful of personal space and touch from a respectful distance.

  6. Move the conversation past smalltalk.

    Small talk is important to establish a connection, but nobody is remembered for their in depth analysis about ‘the weather we’re having lately’. The subject everyone is most expert on is themselves, so ask questions that encourage this. A common question is, ‘What do you do?’. Take the conversation deeper by asking the what/where/how/why of that (or anything else that comes up). What do they like the most/least. Why did they choose that path? Would they do it again? Why? Why not? It’s not an interview, but asking people about themselves provides the opportunity for them to be an expert and lets them know you’re interested – which makes you interesting. Asking the right questions shows attentiveness, interest and respect. And who doesn’t want that?

  7. Be a little bit vulnerable.

    None of us are have it all figured out. Vulnerability communicates trust and humility (there’s that word again). Nobody is suggesting that you run your life’s disasters by somebody you’ve known for five minutes, but understand that though people may be momentarily impressed by those who have it all together, it’s more likely that they’ll relate to the ones who don’t. Be impressed, be humble, and don’t be afraid to be a little bit self-depracating. The most charming people are the ones who are comfortable with their humanity and let people know it. Be real and be genuine. People aren’t stupid and will see straight through anything else, though some will take longer to see through it than others.

Everybody wants to matter, everybody wants to be liked. Remember that and trust that it’s in you to leave a brilliant first impression.

2 Comments

Holly H

I would be fascinated to read thoughts on how to create the first few seconds good impression over the phone. I speak over the phone consultatively for a living and to be trustworthy, likable, and capable is the person I strive to be every day. How can I best communicate that by voice-only? Thank you!

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Hey Sigmund

Hi Holly. Speaking over the phone can be so much harder to give a good first impression than in person can’t it, but there are things you can do. The first might sound weird – but it works – and it’s backed by research which is always a good thing! Try assuming a confident pose when you talk. If you’re seated, sit straight, open up your body, head up. If you sit strong, you’ll feel strong and that’s how you’ll come across. The second is to get your breathing under control before you call to reverse any stress that might come from anticipation of the call. It also helps you to slow down and to sound stronger when you speak. The third is to smile. Even though people can’t see you, when you smile it comes across in your voice, helping you to sound more approachable and likeable from the outset. Hope this helps.

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I’m so excited for this! I’m coming back to Perth in February for another parent talk on 'Strengthening Children and Teens Against Anxiety'. Here’s the when and the where:

⏰ 6:30-8:30pm | 📆 Wed 22 Feb 2023
📍 Peter Moyes Anglican Community School, #mindarie

For tickets or more info google:

Parenting Connection WA Karen Young anxiety Mindarie Perth

💜 Thanks to @ngalaraisinghappiness for hosting this event.

#supportingwaparents #parentingwa
Let them know …

Anxiety shows up to check that you’re okay, not to tell you that you’re not. It’s your brain’s way of saying, ‘Not sure - there might be some trouble here, but there might not be, but just in case you should be ready for it if it comes, which it might not – but just in case you’d better be ready to run or fight – but it might be totally fine.’ Brains can be so confusing sometimes! 

You have a brain that is strong, healthy and hardworking. It’s magnificent and it’s doing a brilliant job of doing exactly what brains are meant to do – keep you alive. 

Your brain is fabulous, but it needs you to be the boss. Here’s how. When you feel anxious, ask yourself two questions:

- ‘Do I feel like this because I’m in danger or because there’s something brave or important I need to do?’

- Then, ‘Is this a time for me to be safe (sometimes it might be) or is this a time for me to be brave?

And remember, you will always have ‘brave’ in you, and anxiety doesn’t change that a bit.♥️

#positiveparenting #mindfulparenting #parenting #childanxiety #heywarrior #heywarriorbook
The temptation to fix their big feelings can be seismic. Often this is connected to needing to ease our own discomfort at their discomfort, which is so very normal.

Big feelings in them are meant to raise (sometimes big) feelings in us. This is all a healthy part of the attachment system. It happens to mobilise us to respond to their distress, or to protect them if their distress is in response to danger.

Emotion is energy in motion. We don’t want to bury it, stop it, smother it, and we don’t need to fix it. What we need to do is make a safe passage for it to move through them. 

Think of emotion like a river. Our job is to hold the ground strong and steady at the banks so the river can move safely, without bursting the banks.

However hard that river is racing, they need to know we can be with the river (the emotion), be with them, and handle it. This might feel or look like you aren’t doing anything, but actually it’s everything.

The safety that comes from you being the strong, steady presence that can lovingly contain their big feelings will let the emotional energy move through them and bring the brain back to calm.

Eventually, when they have lots of experience of us doing this with them, they will learn to do it for themselves, but that will take time and experience. The experience happens every time you hold them steady through their feelings. 

This doesn’t mean ignoring big behaviour. For them, this can feel too much like bursting through the banks, which won’t feel safe. Sometimes you might need to recall the boundary and let them know where the edges are, while at the same time letting them see that you can handle the big of the feeling. Its about loving and leading all at once. ‘It’s okay to be angry. It’s not okay to use those words at me.’

Ultimately, big feelings are a call for support. Sometimes support looks like breathing and being with. Sometimes it looks like showing them you can hold the boundary, even when they feel like they’re about to burst through it. And if they’re using spicy words to get us to back off, it might look like respecting their need for space but staying in reaching distance, ‘Ok, I’m right here whenever you need.’♥️
We all need certain things to feel safe enough to put ourselves into the world. Kids with anxiety have magic in them, every one of them, but until they have a felt sense of safety, it will often stay hidden.

‘Safety’ isn’t about what is actually safe or not, but about what they feel. At school, they might have the safest, most loving teacher in the safest, most loving school. This doesn’t mean they will feel enough relational safety straight away that will make it easier for them to do hard things. They can still do those hard things, but those things are going to feel bigger for a while. This is where they’ll need us and their other anchor adult to be patient, gentle, and persistent.

Children aren’t meant to feel safe with and take the lead from every adult. It’s not the adult’s role that makes the difference, but their relationship with the child.

Children are no different to us. Just because an adult tells them they’ll be okay, it doesn’t mean they’ll feel it or believe it. What they need is to be given time to actually experience the person as being safe, supportive and ready to catch them.

Relationship is key. The need for safety through relationship isn’t an ‘anxiety thing’. It’s a ‘human thing’. When we feel closer to the people around us, we can rise above the mountains in our way. When we feel someone really caring about us, we’re more likely to open up to their influence
and learn from them.

But we have to be patient. Even for teachers with big hearts and who undertand the importance of attachment relationships, it can take time.

Any adult at school can play an important part in helping a child feel safe – as long as that adult is loving, warm, and willing to do the work to connect with that child. It might be the librarian, the counsellor, the office person, a teacher aide. It doesn’t matter who, as long as it is someone who can be available for that child at dropoff or when feelings get big during the day and do little check-ins along the way.

A teacher, or any important adult can make a lasting difference by asking, ‘How do I build my relationship with this child so s/he trusts me when I say, ‘I’ve got you, and I know you can do this.’♥️

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