Increasing Your Influence – How to Talk So Others Will Listen

Here are three secrets for making it more likely that you’ll get what you want from a conversation. (And who doesn’t want that!)


The Take-Aways

Sometimes we have to have tough conversations. Here’s how to maximise your changes of getting what you need:

    1. Start calm – even if you’re a fiesty bundle of fury inside. When you’re feeling furious, anxious, jealous, scared – any of the big feels – it’s easy to come into a conversation showing those big feelings. The problem with this is that it can make it more likely that the other person will feel attacked or blamed. As soon as this happens, it makes it more likely that the other person will yell (fight) or shut down (flee). This is a defensive thing. As soon as the brain senses that we might be under attack, it goes into defence mode and gets us organised to protect ourselves. That shutting down and not listening, walking away from the conversation, hanging up, or yelling back. People often attack to defend themselves.
    2. You can feel one way, and act another. You can be angry and calm; or jealous and generous; scared and brave. This doesn’t mean ‘not feeling’, it means not letting your feelings get in the way of you getting what you need. Remember you only have to do it for the few minutes while you’re starting the conversation. The easier and safer you make it for someone to stay in conversation with you, the more likely it is that he or she will be able to hear you and give you what you need. Tt’s something that you’re doing a little bit for the other person and a lot for you.
    3. Acknowledge how the other person is feeling. Acknowledging and validating the other person doesn’t mean agreeing with them. It’s another important way to help make it easier and safer for the other person to stay in conversation with you. This makes it more likely that you’ll be heard, which in turn increases your chances of getting what you need. Think about what it is the other person might be needing from you, or what they’re trying to say and acknowledge that. This might sound something like, “I understand this is how you feel,” or “I can see that this is really important to you,” or, “I understand you feel like I’m doing this and its hurting you”. 
    4. Remember – just because you’re right, doesn’t mean the other person is wrong. And in the same way, just because the other person is wrong, doesn’t mean you are completely right. Often it’s about points of view, we see things differently. We have different needs, different wants, different histories and they all come in. We’re going to disagree on things. Normally in any conversation or when the things we need conflict both people are a little bit right. So if you can find what it is in the other person that feels ‘right’ or important for them, even if it doesn’t feel right to you, that will increase your chances of being heard.
    5. Name what’s in it for the other person if they listen to you. If you’re having a difficult conversation with someone,  point out what he or she can gain from listening to you. Maximise your changes of being heard by letting the other person know that you’re not just in it for you, you’re in it for them too. So, you have an invested interest in what they want and you’re going to do what you can to make sure their needs are met. 


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We humans feel safest when we know where the edges are. Without boundaries it can feel like walking along the edge of a mountain without guard rails.

Boundaries must come with two things - love and leadership. They shouldn’t feel hollow, and they don’t need to feel like brick walls. They can be held firmly and lovingly.

Boundaries without the ‘loving’ will feel shaming, lonely, harsh. Understandably children will want to shield from this. This ‘shielding’ looks like keeping their messes from us. We drive them into the secretive and the forbidden because we squander precious opportunities to guide them.

Harsh consequences don’t teach them to avoid bad decisions. They teach them to avoid us.

They need both: boundaries, held lovingly.

First, decide on the boundary. Boundaries aren’t about what we want them to do. We can’t control that. Boundaries are about what we’ll do when the rules are broken.

If the rule is, ‘Be respectful’ - they’re in charge of what they do, you’re in charge of the boundary.

Attend to boundaries AND relationship. ‘It’s okay to be angry at me. (Rel’ship) No, I won’t let you speak to me like that. (Boundary). I want to hear what you have to say. (R). I won’t listen while you’re speaking like that. (B). I’m  going to wait until you can speak in a way I can hear. I’m right here. (R).

If the ‘leadership’ part is hard, think about what boundaries meant for you when you were young. If they felt cruel or shaming, it’s understandable that that’s how boundaries feel for you now. You don’t have to do boundaries the way your parents did. Don’t get rid of the boundary. Add in a loving way to hold them.

If the ‘loving’ part is hard, and if their behaviour enrages you, what was it like for you when you had big feelings as a child? If nobody supported you through feelings or behaviour, it’s understandable that their big feelings and behaviour will drive anger in you.

Anger exists as a shield for other more vulnerable feelings. What might your anger be shielding - loneliness? Anxiety? Feeling unseen? See through the behaviour to the need or feeling behind it: This is a great kid who is struggling right now. Reject the behaviour, support the child.♥️
Can’t wait to see you Brisbane! Saturday 20 May had bounded up to us with its arms open - and we’re so ready.

If you don’t have a ticket and would give your very last lamington for one, don’t worry - tickets are still available from ‘Resilient Kids Conference’ (on google). Here are the details:
 
Date and Time: Sat 20th May

Time: 9.30am – 3:00pm (Doors open at 9.00am for a 9.30am start)

Location: Main Auditorium, iSee Church, 8 Ellen Street, Carina Qld 4152

Parking: Free parking onsite

Cost: $85.00 AUD 

We’d love you to join us.♥️
Our nervous systems are designed to receive their distress. Fight or flight in them raises fight or flight in us - to get our bodies ready to fight for them or flee with them.

When they’re in actual danger, it’s a brilliant response, but ‘danger’ is about what the brain perceives. 

Big feelings and behaviour are a sign of a brain that has registered ‘threat’. A felt sense of relational threat and emotional threat all count as ‘threat’.

This can happen any time there is any chance at all of humiliation, judgement, missing out on something important, felt disconnection, not feeling seen, heard, validated, not having the resources for the immediate demands (stress).

Think of this in terms of interruption, transition times, sibling arguments, coming home after a big day at school.

When the threat isn’t a true physical danger, there is nothing to fight with or flee from (except maybe siblings and instructions).

This is when the fight or flight that’s been raised in us can move us to fight with them (we might get irritated, frustrated, angry, annoyed, raise our voices) or flee from them.

These are really valid feelings and signs of things working as they should, but it’s what we do in response that matters.

Think of it this way. Brains don’t care for the difference between actual danger and things that are safe, but annoying or upsetting. They all count as ‘danger’. 

Pause for a moment, and see that this is a young person with a brain that doesn’t feel ‘safe’ right now. Whether it’s emotionally safe, relationally safe, physically safe - they all matter.

First, they need to be brought back to safety. We’ll do this most powerfully through relationship - co-regulation, validation, touch. 

In practice this looks like breathe (to calm your nervous system so you can recalibrate theirs), be with (validate with or without words - let them feel you believing them and not needing anything from them in that moment), and wait.

If you need to hold a boundary, add that in (‘I won’t let you …’) but don’t take relationship away.

Then, when they are calm, have the chat - ‘What happened?’ ‘What can we do to put things right?’ ‘What might next time look like?’♥️
Brisbane - not long to go! We’d love you to join us at The Resilient Kids Conference. The feedback from Launceston has been incredible, and we can’t wait to do it again with you Brisbane.

All the details...
Date: Sat 20th May,
Time: 9.30am – 3:30pm 
Doors open at 8.30am for a 9.30am start
Location: Main Auditorium, iSee Church, 8 Ellen Street, Carina Qld 4152
Parking: Free parking onsite
Cost: $85.00 AUD

👍 What to Bring: Print your e-ticket or show your ticket on your phone at the main entrance for easy scanning and entry.

👍 Resources:  A big aim of RKC is to resource communities. For that reason, we offer a range of stalls filled with helpful resources, and of course the speakers books. Eftpos will be available on the day for all purchases.

👍 Food on the day:  We strive to keep our ticket prices low, to make it possible for anyone to experience RKC. To help, the ticket price does not include food or drinks. While a cafe and other food options nearby will be available at each event, we hope this low-price gesture enables you to be with us!

Grab some friends and let's make this a day to remember. It won't be complete without you....🧡
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