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From First Impression to Unforgettable

The time between first contact to first impression is about seven seconds. Seven seconds of lightning speed analysis to figure out if we are trustworthy, likeable, capable, standoffish, aloof, arrogant, friendly … geez!

First impressions happen fast, but with the right know-how, seven seconds is all that’s needed to make sure you’re remembered for all the right reasons. Here’s how:

  1. It begins with the approach.

    Assume that people already like you. Relax, step forward and smile.

  2. Now boost it.

    With humility. The mindset: You’re the fortunate one to be meeting this person. The action: Tilt your head slightly towards them and raise your eyebrows a little. Raising your eyebrows communicates acknowledgement and recognition. Relationships flourish when people are themselves. Humility lays the ground beautifully for people to do just that.

  3. Make eye contact.

    And when you do, take a second or two longer to notice the colour of their eyes. It enriches contact and makes way for people to feel seen. In a room full of strangers, this will make a difference. 

  4. Be deliberate with your attitude.

    People will immediately pick up on attitude so be fully aware and in control of the one you cast. If the right attitude feels impossible to muster up for real (it happens) try ‘acting as though’. Take a moment to get into the headspace you’d be in if you were competent, confident, humble. You don’t have to feel it to put it out there. There’s a time for pretending – and this is it.

  5. Touch. Not too much though. And from the right distance. (Oh! So many rules!)

    Touch is powerful when used well and appropriately, even if it’s just in a handshake. From the outset though, let’s be clear that the touch has to be not-threatening, not-sleazy, not-invasive and not-heavy-handed. So what’s left then? Warm and affirming. Think of it as an extension of a handshake. Touch can instantly close a gap between people but it’s important that it’s done respectfully and sensitively – try briefly on the upper arm or shoulder. One more thing – be mindful of personal space and touch from a respectful distance.

  6. Move the conversation past smalltalk.

    Small talk is important to establish a connection, but nobody is remembered for their in depth analysis about ‘the weather we’re having lately’. The subject everyone is most expert on is themselves, so ask questions that encourage this. A common question is, ‘What do you do?’. Take the conversation deeper by asking the what/where/how/why of that (or anything else that comes up). What do they like the most/least. Why did they choose that path? Would they do it again? Why? Why not? It’s not an interview, but asking people about themselves provides the opportunity for them to be an expert and lets them know you’re interested – which makes you interesting. Asking the right questions shows attentiveness, interest and respect. And who doesn’t want that?

  7. Be a little bit vulnerable.

    None of us are have it all figured out. Vulnerability communicates trust and humility (there’s that word again). Nobody is suggesting that you run your life’s disasters by somebody you’ve known for five minutes, but understand that though people may be momentarily impressed by those who have it all together, it’s more likely that they’ll relate to the ones who don’t. Be impressed, be humble, and don’t be afraid to be a little bit self-depracating. The most charming people are the ones who are comfortable with their humanity and let people know it. Be real and be genuine. People aren’t stupid and will see straight through anything else, though some will take longer to see through it than others.

Everybody wants to matter, everybody wants to be liked. Remember that and trust that it’s in you to leave a brilliant first impression.

2 Comments

Holly H

I would be fascinated to read thoughts on how to create the first few seconds good impression over the phone. I speak over the phone consultatively for a living and to be trustworthy, likable, and capable is the person I strive to be every day. How can I best communicate that by voice-only? Thank you!

Reply
Hey Sigmund

Hi Holly. Speaking over the phone can be so much harder to give a good first impression than in person can’t it, but there are things you can do. The first might sound weird – but it works – and it’s backed by research which is always a good thing! Try assuming a confident pose when you talk. If you’re seated, sit straight, open up your body, head up. If you sit strong, you’ll feel strong and that’s how you’ll come across. The second is to get your breathing under control before you call to reverse any stress that might come from anticipation of the call. It also helps you to slow down and to sound stronger when you speak. The third is to smile. Even though people can’t see you, when you smile it comes across in your voice, helping you to sound more approachable and likeable from the outset. Hope this helps.

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Children will look to their closest adult - a parent, a teacher, a grandparent, an aunt, an uncle - for signs of safety and signs of danger.

What the parent believes, the child will follow, for better or worse.

Anxiety doesn’t mean they aren’t safe or capable. It means they don’t feel safe or capable enough yet.

As long as they are safe, this is where they need to borrow our calm and certainty until they can find their own. 

The questions to ask are, ‘Do I believe they are safe and cared for here?’ ‘Do I believe they are capable?’

It’s okay if your answer is no to either of these. We aren’t meant to feel safe handing our kiddos over to every situation or to any adult.

But if the answer is no, that’s where the work is.

What do you need to know they are safe and cared for? What changes need to be made? What can help you feel more certain? Is their discomfort from something unsafe or from something growthful? What needs to happen to know they are capable of this?

This can be so tricky for parents as it isn’t always clear. Are they anxious because this is new or because it’s unsafe?

As long as they are relationally safe (or have an adult working towards this) and their bodies feel safe, the work is to believe in them enough for them to believe it too - to handle our very understandable distress at their distress, make space for their distress, and show them we believe in them by what we do next: support avoidance or brave behaviour.

As long as they are safe, we don’t need to get rid of their anxiety or big feelings. Lovingly make space for those feelings AND brave behaviour. They can feel anxious and do brave. 

‘I know this feels big. Bring all your feelings to me. I can look after you through all of it. And yes, this is happening. I know you can do this. We’ll do it together.’

But we have to be kind and patient with ourselves too. The same instinct that makes you a wonderful parent - the attachment instinct - might send your ‘they’re not safe’ radar into overdrive. 

Talk to their adults at school, talk to them, get the info you need to feel certain enough, and trust they are safe, and capable enough, even when anxiety (theirs and yours) is saying no.❤️
Anxiety in kids is tough for everyone - kids and the adults who care about them.

It’s awful for them and confusing for us. Do we move them forward? Hold them back? Is this growing them? Hurting them?

As long as they are safe - as long as they feel cared for through it and their bodies feel okay - anxiety doesn’t mean something is wrong. 
It also doesn’t mean they aren’t capable.

It means there is a gap: ‘I want to, but I don’t know that I’ll be okay.’

As long as they are safe, they don’t need to avoid the situation. They need to keep going, with support, so they can gather the evidence they need. This might take time and lots of experiences.

The brain will always abandon the ‘I want to,’ in any situation that doesn’t have enough evidence - yet - that they’re safe.

Here’s the problem. If we support avoidance of safe situations, the brain doesn’t get the experience it needs to know the difference between hard, growthful things (like school, exams, driving tests, setting boundaries, job interviews, new friendships) and dangerous things. 

It takes time and lots of experience to be able to handle the discomfort of anxiety - and all hard, important, growthful things will come with anxiety.

The work for us isn’t to hold them back from safe situations (even though we’ll want to) but to help them feel supported through the anxiety.

This is part of helping them gather the evidence their brains and bodies need to know they can feel safe and do hard things, even when they are anxious.

Think of the space between comfortable (before the growthful thing) and ‘I’ve done the important, growthful thing,’ as ‘the brave space’. 

But it never feels brave. It feels like anxious, nervous, stressed, scared, awkward, clumsy. It’s all brave - because that’s what anxiety is. It’s handling the discomfort of the brave space while they inch toward the important thing.

Any experience in the brave space matters. Even if it’s just little steps at a time. Why? Because this is where they learn that they don’t need to be scared of anxiety when they’re heading towards something important. As long as they are safe, the anxiety of the brave space won’t hurt them. It will grow them.❤️
In the first few days or weeks of school, feelings might get big. This might happen before school (the anticipation) or after school (when their nervous systems reach capacity).

As long as they are safe (relationally, physiologically) their anxiety is normal and understandable and we don’t need to ‘fix’ it or rush them through it. 

They’re doing something big, something brave. Their brains and bodies will be searching for the familiar in the unfamiliar. They’re getting to know new routines, spaces, people. It’s a lot! Feeling safe in that might take time. But feeling safe and being safe are different. 

We don’t need to stop their anxiety or rush them through it. Our work is to help them move with it. Because when they feel anxious, and get safely through the other side of that anxiety, they learn something so important: they learn they can do hard things - even when they feel like they don’t have what it takes, they can do hard things. We know this about them already, but they’ll need experience in safe, caring environments, little by little, to know this for themselves.

Help them move through it by letting them know that all their feelings are safe with you, that their feelings make sense, and at the end of the day, let those feelings do what they need to. If they need to burst out of them like a little meteor shower, that’s okay. Maybe they’ll need to talk, or not, or cry, or get loud, or play, or be still, or messy for a while. That’s okay. It’s a nervous system at capacity looking for the release valve. It’s not a bad child. It’s never that. 

Tomorrow might be tricker, and the next day trickier, until their brains and bodies get enough experience that this is okay.

As long as they are safe, and they get there, it all counts. It’s all brave. It’s all enough.❤️
Anxiety on the first days or weeks of school is so normal. Why? Because all growthful, important, brave things come with anxiety.

Think about how you feel on their first day of school, or before a job interview, or a first date, or a tricky conversation when you’re setting a boundary. They all come with anxiety.

We want our kids to be able to do all of these things, but this won’t happen by itself. 

Resilience is built - one anxious little step after another. These anxious moments are necessary to learn that ‘I can feel anxious, and do brave.’ ‘I can feel anxious and still do what I need to do.’

As long as the are safe, the anxiety they feel in the first days or weeks of school aren’t a sign that something is wrong. It’s part of their development and a sign that something so right is happening - they’re learning that they can handle anxiety.

Even if they handle it terribly, that’s okay. We all wobble before we walk. Our job is not to protect them from the wobble. If we do, they won’t get to the walking part. 

To support them, remind them that this is scary-safe, not scary-dangerous. Then, ‘Is this a time for you to be safe or brave?’

Then, ask yourself, ‘Is this something dangerous or something growthful?’ ‘Is my job to protect them from the discomfort of that growth, or show them they are so very capable, and that they can handle this discomfort?’

Even if they handle it terribly, as long as they’re not avoiding it, they’re handling it. That matters.

Remember, anxiety is a feeling. It will come and then it will go. It might not go until you leave, but we have to give them the opportunity to feel it go.

Tomorrow and the next day and the next might be worse - that’s how anxiety works. And then it will ease.

This is why we don’t beat anxiety by avoiding it. We beat it by outlasting it. But first, we have to handle our distress at their distress.

We breathe, then we love and lead:

‘I know you feel […] Of course you do. You’re doing something big and this is how big things feel sometimes. It’s okay to feel like this. School is happening but we have five minutes. Do you want me to listen to your sad, or give you a hug, or help you distract from it?’❤️